فصلنامه پژوهش های مدیریت راهبردی
پیاپی 58 (پاییز 1394)

Retailers play major roles in retailing sales and profitability. However, in some cases, sellers adopt improper and amoral practices to sale for various reasons. The methods adopted by the retailers dominantly are followed by reactions from customers including: shoplifting, negative word of mouth advertising, boycotting and preventing purchases from the store. In this study, researchers survey the factors influencing on the customer violence, as well as the results of their violence on the retailer condition. The present research is a descriptive study conducted by the survey method. The statistical population contains all retailers in Tehran. A questionnaire was used for data collecting, and 334 respondents were selected as samples. The results show that inequality understanding of ethical has an impact on the lack of verification of ethical norms which triggers boycott of the retailers by the customers. On the other hand, belief in the ethical norm of equality has direct and positive Impact on the violence which results in retailer boycott. In addition, there is no significant difference in response to the amoral behaviors among individuals with various genders, education degrees and ages

The outcomes of corruption indicate that corruption is a complicated and varied affair and dealing with it must be a continual. The aim of this research is to identify and determine the importance of effective extra organizational factors in the incidence of administrative and financial corruption in public organizations. To this end after studies in the field of extra organizational factors affecting the incidence of corruption, the ground for a comprehensive understanding of these factors was created, and by dividing this factor in four areas including of social and cultural factors, legal factors, political factors and economic factors, examples of each factor was determined and subsidiaries and provide an insight for applied research in this area to researchers. In this paper, it was used fuzzy ANP-DEMATEL integrative approach for evaluating the factors. Using fuzzy DEMATEL techniques the relations between identified factors was determined. Then by using fuzzy ANP methods and establish the relationships between factors, the importance and weight of factors were calculated. The results showed that the legal factors was placed in the first important (with the most weight) and the political factors was placed in final rank (with minimum weight).

Among the issues that are largely in response to the turbulent and complex environments which considered in organizations, are: spirituality, conflict resolution and justice. Process of increasing trust in employees is depending on the positive prospect of the justice which should consider judgment and conflict resolution, and mental intelligence is an issue which forms with an attention to cultural condition of our country, following organizational justice and judgment of conflicts.
According to the importance of the subject, purpose of this paper is to study the role of Win-Win strategy of conflict management and mental intelligence in the perception of employees from organizational justice in Bushehr port and maritime organization. After a survey of prior studies and making conceptual model, the questionnaire distributed among employees then data from 226 questionnaire collected and analyzed. Data were analyzed by SPSS software and Structural equation modeling method. Research results confirm the prepared conceptual model and indicate that studied hypothesis and sub-criteria of them means mental intelligence and Win-Win strategy of conflict management have a significant effect on organizational justice.

This research was sought to Study the impact of transformational leadership on organizational innovations in administration of the Iranian Supreme Audit Court has examined 10 provinces. The study, descriptive and correlational and in terms of purpose, function, and since that test a particular model of relationship between the variables involved, the type of casual relationship or SEM. The study consisted of 153 employees of the offices of the Supreme Audit Court and to collect data from questionnaires transformational leadership, organizational creativity and innovation is used. To analyze the data, the confirmatory factor analysis (CFA) and structural equation modeling (SEM) based on the LISREL software was used to evaluate the structural model. The results showed that there is a relationship between transformational leadership and organizational creativity as well as between transformational leadership and organizational innovation directly as well as indirectly through the mediation of organizational creativity is a significant relationship. This means that transformational leadership in the office of the Supreme Audit Court will lead to creativity and organizational innovation. The results also show, aspects of product innovation, organizational culture and individual consideration such variables the greatest impact on creativity, organizational innovation and transformational leadership in the Court of the country.

Nowadays the need for more specialized businesses based on market demand for the goods and services as well as customized consumer trends, strategic alliances and organizations need to have a unified supply chain. In this case, selection of suppliers in line with long-term goals and strategies not only increases efficiency, but also the effectiveness of the activities, the efficiency of the organization will be effective as well. The objective of this study was to scrute the performance of two groups of commodity suppliers and contractors supply chain gas province, which was conducted using data envelopment analysis. Data from this study for suppliers of goods, in addition to written documentation by gas firm the questionnaire that was sent to the experts of commodity gas companies across the country, but only 10 of them responded, and data on contractors by standard questionnaire itself now collected. Results showed that the most important factor that should be according suppliers is the most important indicator of the contractors operating the facility and equipment, as well as suppliers and contractors performance and can be set at one hundred percent rated suppliers and contractors, and other achievements of this study select a model for commodity suppliers and contractors gas Company is Chaharmahal and Bakhtiari Province.

Enterprise resource planning systems as one of the tools that businesses use to seek competitive advantages in any organization, since the implementation of enterprise resource planning systems with high-risk, high cost and the implementation of the lengthy it is important and which are one of the more preferred. The purpose of this paper, after extraction of the key factors for the implementation of human resource planning initiatives and opinions of experts using analytic hierarchy to prioritize the expert choice of these factors with the help of software has been estimated. The results revealed that internal factors than external factors matter most. In addition, and through the internal factors such as senior management support, business outlook, culture, change management and project management factors are higher priorities. In this research, high light that vision is independent to employment.