نشریه مدیریت فراگیر
سال چهارم شماره 2 (تابستان 1397)

Aim and The purpose of this study is to obtain a meaningful relationship between the use of knowledge and information technology systems and the productivity of employees in the Office of Welfare. In this analytical and quantitative study, the role and impact of knowledge and information technology and knowledge management in Productivity and human resources management of the Khomein Health and Welfare Organization has been addressed.   The statistical population of this research includes all employees of this organization, of which 60 were selected as examples in year 95. In this statistical and applied paper, based on statistical software, this main hypothesis is based. That is, there is a meaningful relationship between the use of information technology systems and the improvement of employee productivity in the organization. Independent variable: Knowledge and information technology and dependent variable: Human resources management of the organization. Then, we examined the issue by using a questionnaire.   After obtaining raw data, the data were analyzed using SPSS software and T-Stud statistical methods. Finally, the hypothesis was confirmed. According to the results, it is necessary to focus on the role of information technology and knowledge management in organizations, especially the bureaucratic administration of Khomein, and examine their relationship with the improvement of staff performance.   According to the results, it is necessary to consider the role of information technology and knowledge management in organizations, particularly the Well-Being Department of Khomein, and their relationship with improving the performance of employees.

Aim and Nowadays, rapid changes and increased competition have led companies to seek new solutions for survival in the environment. In such a situation, attention to factors such as knowledge leadership, innovation and participatory learning helps them to adapt to environmental changes and remain competitive. The purpose of this study was to investigate the relationship between knowledge leadership and innovation and employee participatory learning.   The statistical population of this research includes all employees of Saipa Automobile Dept. in Ardebil province. According to Morgan table, the sample size was 186, but according to the use of structural equation modeling method, 200 questionnaires based on sampling method Simple random sampling was distributed among the statistical population. The data collection tool is a standard questionnaire. Whose validity was based on face validity and its reliability was calculated by Cronbach's alpha coefficient (0.91). The research model was tested using the Structural Equation Method and Liserl 8.8 software.   The results showed a positive and significant relationship between knowledge leadership and innovation, and a positive and significant relationship between knowledge leadership and participatory learning was confirmed.   The officials of Saipa's departments will promote the organization of the learner by establishing and producing knowledge transfer and innovation in the agencies by sharing knowledge and information and sharing the experience and information of successful managers, as well as creating a suitable cultural context.

Aim and The main purpose of this research is investigation the effect of disclosure research and development expenditures on the improving information value of basic accounting data.   The method of this study is a descriptive-correlation study. The present study was carried out using the information of the companies listed in Tehran Stock Exchange in the 10-year period from 2006 to 2015 with a sample of 30 pharmaceutical companies selected by systematic exclusion method. Research data from existing databases and information software such as Rahavard.e Novin and financial statements of listed companies in Tehran Stock Exchange as well as internet sites such as www.tsetmc.ir. To test the hypotheses, multivariate regression and data panel method were used and the adjusted modification coefficients of the models were compared before and after entering the variable of research and development expenditures.   The results showed that, considering the probability of variables in the period before and after entering the variable of research and development expenditures, operating and operating cash flow variables at the 99% and 95% confidence levels are significant in the model, but the book value variable at the level 95% confidence is not significant in the model. As a result, there is no significant relationship between book value and stock price. But there is a meaningful relationship between operating costs and profit with stock prices. The coefficient of modification of the model before and after the entry of the variable of research and development expenditures indicates that the relationship between the variable of earnings and book value and the transaction costs with stock prices after the entry of the variable of research and development costs are not improved. Therefore, it can be claimed that the expenditures on research and development improving the value of information based on profit, book value and operational critique is ineffective. Therefore, the research hypothesis is not confirmed.   Given the economic conditions and market competitiveness, the lack of attention to research and development expenditures and the continuous improvement of products and the satisfaction of customers' needs and finally, their satisfaction, threatens their survival of activities. The two main products of research and development activities include science and technology and a systematic link between the two. Establishing such a connection within a reasonable time can be one of the key factors for the growth and development of companies.

Aim and Today, the globalization of business and the economy, and the more dynamic competition, have transformed the role of customers in organizations, so that todays corporate look to customers is more than a consumer. In such a situation, attention to factors such as trust, consumer preferences and brand protection will help them adapt to environmental changes and remain in competition. The purpose of this study was to investigate the effect of emotional trust and cognitive trust on consumer preferences and brand protection from the consumer's point of view on home appliances products.   The research population consisted of all household appliance customers with Markaz Pars Khazar in Ardebil. Based on the Cochran unlimited formulation, 384 questionnaires were distributed randomly among the statistical population. The data gathering tool was a standard questionnaire; its validity was based on face validity and its reliability was calculated by Cronbach's alpha coefficient (87.7). The research model was tested using the Structural Equation Method and Liserl 8.8 software.   The results showed that cognitive trust has a positive and significant effect on consumer preferences and brand protection, as well as a positive and significant relationship between emotional trust with consumer preferences and brand protection.   Managers and companies must pay particular attention to brand reliability and consider their important role in customer relationship management and design strategies for more appropriate programs in line with the mentality of their customers.

Aim and Today's organizations need to have a structure that has little control over it, because creativity and organizational innovation require the abandonment of the rules and frameworks of the mind that can provide multiple new ideas. One of the most important factors in organizational creativity and innovation is the proper structure and organization with the desired goals. An organization that can innovate in its own business can expect its performance to grow. The purpose of this study was to investigate the effect of organic structure on the performance of the organization with the mediator role of innovation.   The research method is applied in terms of purpose and is correlational according to the method. Data was collected using a questionnaire and survey method and distributed randomly among 197 employees of Yazd province's tile and ceramic industrial companies. Data was analyzed using PLS software and confirmation of relationships between variables and factors was done through confirmatory factor analysis and structural equation modeling technique using LISREL software.   The results of the research show that organic structure has a significant effect on the performance of the organization with the mediator role of innovation and the relationship between organic structure and organization's performance is confirmed. The findings also show that innovation has an impact on organic structure. The relationship between organizational performance and innovation is also confirmed.   An organizational structure that is organic has a significant impact on the organization's performance. An important issue is the organization's support for innovation that creates new ideas and effects.

Aim and Management system is the most important part of Organization. If there is bad morality, bad behavior and mismanagement in this part of the system, in the same way it can cause serious damage to the organization especially to human resources. This research is descriptive from the perspective of its nature and method and is a practical research by its purpose. The statistical population of this study is related to the field of middle managers and executive units. The main purpose of this research is to identify the causes of whistle blowing in the organization.
Result & The findings of research show; uncovering the anomaly as part of the internal control systems of different types of organizations had become one of the most important and effective ways to detect and prevent organizational disorders. Lack of attention to multiple reports of whistleblowers submitted to the senior administrative system of the organization and monitoring sections, creates bullying in the organization and middle management system by imagining that the upstream levels in organization do not have the ability to control it or with this notion that can deceive them, always with bullying and monopoly manage the affairs. Bullying in the organization increases the office leaving, absenteeism, motivation reduction, workplace poisoning and etc. also, ignoring the Whistle blowing in organization transfers it to the outside of the organization and also creates organizational silence and efficiency of the staff greatly reduces.

Aim and In the literature of the relation between the people and the government has been used with many vocabularies such as public interaction, public participation, and citizen engagement, which each of them has a different meaning and refers to different levels of relations between people and the government. Public interaction refers to the one-sided relationship between government and the public, and has minimum of involvement for people in public administration; Public participation refers to the two-way relationship between the general public and the government, and the right to interfere in public administration for all people; citizen engagement to interference in public administration is intended for all people. In the public administration literature, there are three movements of the traditional public administration, new public management, and new public service, each of which has a different look at the people, the government and the people's relationship with the government. The purpose of the paper is to explore the type of interaction between people and government in all three movements by reviewing the literature of people and government interaction and the evolution of public administration (in three movements of traditional public administration, new public management and new public services), and the controversy between They create the types of words and concepts used in the literature of the relationship between people and government (public interaction, public participation, and citizen engagement).   The results show that the movement of traditional public administration and new public management is more closely related to the concept of public interaction and the new public service is more closely related to the concept of public participation and citizen engagement.

Aim and Excellence models are a good way to evaluate the performance of organizations. Using these models, the organization can compare its performance with other competitors at the national and international levels. The purpose of this study is to evaluate the performance of Maskan branches in Kermanshah city based on European Foundation for Quality Management model and the nine domains included in the results and empowerment groups.   This applied research was carried out in a survey method. The statistical population consisted of all employees and heads of branches of Maskan Bank in Kermanshah city in 2017 in 86 people. The sampling was done by a whole scale and the data collection tool was a standard questionnaire. The questionnaire has 36 questions packed and weighted. The hypothesis test was performed using one-sample t-test with SPSS software version 19.   The results show that the Bank's institutional excellence in all EFQM criteria includes leadership benchmark, policy and strategy, staff management, resource partnerships, processes, customer outcomes, employee outcomes, community results and key performance results at 50% level, and Well, but it's not quite good, and there are problems and inadequacies in management, leadership, staffing, partnerships and resources, organizational processes.   Addressing the areas of improvement and efforts to improve them can improve the bank's excellence. Therefore, it is suggested that senior managers of the bank will try to improve each of the EFQM criteria considering the efficiency of this model by examining its concepts and sub-criteria. After planning and implementing them, reviewing and reviewing will be the key to success.