نشریه مدیریت فردا
پیاپی 53 (زمستان 1396)

Each organization and in general each state, regardless of its activity, size and structure, is trying to improve its performance to the best of its ability to maintain its existence. Many of the criticisms of traditional performance evaluation systems are due to their failure to measure and monitor multiple performance dimensions due to the over-concentration of indices that are lacking in efficiency. In this paper, attention has been paid to the effective components in mapping out the road for improving organizational performance with a special look at the balanced scorecard approach based on resistance policies. Accordingly, a study was conducted to identify the indicators that affect the performance of organizations, and one hundred and fifty identifiers were identified and in the structure of the balanced scorecard developed in the dimensions: 1- Customerism and customer needs 2. Financial empowerment and business Income 3. Main Processes and Support 4. Growth and Learning 5. Effectiveness and Impact on Society 6. Leadership and engagement with business. Then, using the factor analysis method, we reduced the indexes, which resulted in the index output dropping by 91% to 43 indexes. In the next step, after identifying the strategic factors affecting the future conditions of the industrial organizations, we developed the scenarios using the Wizard scenario software. In the final step, using the decision methods, we will examine the impact of indicators in different scenarios.

The purpose of this study was to construct reliability and validity of Knowledge management questionnaire scale among faculty members of Payam Noor University. In this research, due to the wide extent of the statistical society of this university and the uniformity of the organizational and educational structure of this university in the country, the faculty members of the centers and units of Payam Noor University of Khuzestan province in the academic year of 2016-2017 were selected as the statistical population of this research. Was studied in this research, a scale has been prepared based on the Knowledge Management Model of Nonaka and Take uchi, which evaluates the status of knowledge levels and its conversion processes. This scale was distributed electronically and in a presence among 171 faculty members of 31 centers and Payam Noor University of Khuzestan province. Cronbach's alpha coefficients were used to measure the reliability of the scale and its value was 0.84 for the whole scale. The factual and content validity of the scale was confirmed by 5 experienced experts. In order to assess the construct validity, factor analysis was also performed using principal components along with Varimax rotation. The extent of the explanation of the variance of variables for the eight factors extracted is 66/77 of the total variable variance. Also, the other results of the study and the construction of the current questionnaire are that the questionnaire is prepared in such a way that it can identify the centers of knowledge production and how to distribute information and knowledge in the target society. In fact, questionnaire questions can set the ideal, purpose, and ideal of an organization in such a way that the organization can achieve its purpose according to their implementation.

Succession management is an forecasting an organized effort by the organization to maintain the continuity of leadership in key positions and ensures capital development knowledge for the future.Studies have shown that even in developed countries can be seen succession at the low level of university . This study aims to explain and modeling for succession management system, Islamic Azad University, using a qualitative approach has been grounded theory.In the present study is to collect data on in-depth interviews among 22 qualified experts, former and current executives and faculty members in research then sampling was chosen. The present study in terms of goal is applied research with a developmental approach and In terms of data collection and data analysis nature is qualitative research and environmental survey. The results of data analysis in three stages open coding, axial coding and selective coding showed nine categories of the model paradigm including causal conditions, pivotal concept meritocracy, strategy deployment, underlying factors and confounding conditions and conditions facilitator and the consequences of the process of succession planning and management at the University of relations between different dimensions reflect it.

Social, political, cultural and ideological crises on the one hand and the need to guide and lead the human society on the other hand necessitate the need to use an original thought in divine sovereignty. Since the philosophy of verses of revelation is not specific to a particular society at a certain time, the safest way to guide the society can be extracted from the teachings of the Quran and its operationalization can be facilitated in the current era. In this research, enjoying the Quranic verses, the researcher has studied the life and tradition of Moses in the form of indices before, during and after the crisis along with providing a conceptual model developed by the researcher and validated by university and seminary professors. The research method is the seminary traditional deductive method. This means that the needed information is collected by analyzing the content of the verses crisis management in his tradition According to the Quran, Moses had special features which made him a significant comprehensiveness. In fact, the most useful way to guide human beings and save them from the yoke of captivity, corruption, etc. is the adherence to the teachings of the divine, on the other hand the great event of prophetic movement of Imam Khomeini, the need to analyze issues related to management and leadership has become inevitable from the perspective of Islam. Therefore, by knowing Moses tradition and principles of crisis management on issues concerning the today's society and relying on the achievements of this research, the problems and crises can be faced simply. It is better to use these teachings in the face of crises to help the great leader in dispelling the management concerns, especially the demands of the spiritual leader of the Muslim world.

One of the concerns of the automotive companies to bridge the gap between the current situation and globalization is the need for managers who have the strict management skills, and have a scientific and practical training. In this study, the model of development of management skills of auto industry in world-class developed and in addition to ranking managerial skills, characteristics of each skills are ranked and recognized. In this study, for the development of literature using library resources and taking notes to gather information about the features of the global director and managerial skills assessed And then according to the experts and using the Delphi technique characteristic of global managers and management skills of managers were identified and classified. Then, the accuracy of the classification characteristics were investigated through Kappa test. After the questionnaire was designed and distributed to 470 managers of the automotive industry in Iran to investigate and test the model. Data collected using Spss and descriptive statistics, Smirnov, Kolmogorov and Friedman were analyzed. The model fitness based on structural equation modeling and using Lisrel software was monitored.

Nowsday, advances in information technology and the globalization of business markets has led to ever-increasing complexity of decision-making environment and increase decision-making efficiency. Therefore, the current managers need new technologies and tools for the survival and development of their activities so that they can adopt more effective decisions. Business intelligence can be used as intelligent tools and help managers at various levels. The main objective of the study was to evaluate the effect of business intelligence on organizational effectiveness. On the other hand, paying attention to identify organizational factors that are essential for the success of the organization and also examination of their relations with organizational effectiveness and organization's existing information systems such as business intelligence are considered as very important very issues. The population in this study consisted of managers & experts at Bank Mellat in the Gilan province that 256 persons were selected using stratified sampling method as a sample. The data collected was analyzed using Smart-PLS 2.0 and SPSS 24 software. After measuring the validity and reliability of the measurement model, structural model determined was evaluated by studying the relationship between latent variables. Estimated GOF criterion value represents the structural model has a strong fitness. Then, path coefficients and T Statistics was used to test the hypothesis.The Sobel test was used to investigate the hypothesis of mediation. The results showed that there is a positive and significant relationship between organizational factors and business intelligence effectiveness and organizational effectiveness.Also, results showed that there is a significant and positive relationship between organizational effectiveness and business intelligence.

Health care services are of the most important operations which are usually done inside teams. This paper aims at identifying and ranking the hospital team's productivity indices. For this purpose, the effective factors that influence hospital team's productivity have been identified through literature study as well as experts survey. These factors then have been reduced to 34 criteria using a screening approach and then categorized into 9 main groups. Internal relations among the factors have been examined using statistical tests. We proposed a new ANP-BWM approach combining the analytical network process (ANP) and best-worst method (BWM) to rank the factors. The proposed ranking approach can significantly reduce the number of pairwise comparisons in ANP method. Finally, in the case of Sadjad hospital, 12 nursing teams have been selected and investigated. Results show that “the quality of services” has the most and “the permanent employment” has the least impact on nursing teams’ productivity.

In this paper, the subject of knowledge management and research & development (R&D) is discussed a little in manufacturing and industrial companies; therefore, more studies in this field are needed. It is the first time that such study is carried out in Iran. At first, the literature of the relevant subject and different models of knowledge management and R&D is considered and then two models out of the existing models after consulting with experts, university professors and examining the specifications of the company are selected. Additionally, two questionnaires (general& specialized) are designed by the some experts and academic professors. The goal of the general questionnaire is to consider the effect of elements of knowledge management on the R&D department. At first, the research hypotheses are examined and then an analytical hierarchy process (AHP) method is utilized to prioritize the elements and technologies of the R&D department. The obtained results show that creation formation and educational technology have the highest effect, respectively.

The production sector has come under severe pressure to both cope with its problems and maintain competitiveness, by such factors as diminishing natural resources, climate change, worsening environmental pollution, ecological incompatibility of the industrial age activities with the environment, and the decline in quality of human life due to the increasing global industrialization. Meanwhile, sustainability, especially in production, and progress towards sustainable production have grown in importance for developed countries aiming to overcome their challenges for a sustainable development. Sustainability is an increasingly significant need for human activities, and achieving a sustainable development has turned into a major priority for human development. Sustainable development is a landscape that simultaneously targets social, economic, and environmental issues in general within the process of development. Meanwhile, the concept of sustainable production, which is intertwined with the concept of sustainable development, targets manufacturing companies and service providers. This study is focused on sustainability of manufacturing businesses, aiming to both identify sustainable production constructs, and evaluate and classify programs that can play a more effective role in this regard. First, dimensions and constructs of sustainable production were identified through interviews and relying on repertory grid technique, from the viewpoint of 33 managers in successful industrial production companies with at least five consecutive and sustainable years of activity across Semnan Province in Iran. Then 33 personal repertory grids and a total of 175 primary personal constructs were elicited for sustainable production. These constructs were explored and analyzed, and an aggregated grid consisting of 87 secondary constructs was drawn. Next, using principal component analysis (PCA), the principal constructs contributing to sustainable production were categorized into two major concepts and their components were determined

Since manpower turned to be one of the most precious resources within an organization, job satisfaction leads to increasing productivity within organization so far as a distinctive competitive advantage develops within the organization, resulting in profitability, survival and continuous development of organization which are deemed to the ultimate aim of any organization. The present research aims to examine the effect of dimensions of intellectual capital and employee satisfaction based on internal marketing on competitive advantage within import-export companies in Port of Bushehr. In this regard, 99 questionnaires were distributed among the managers and employees within import-export companies in Port of Bushehr, for which PLS software was used to analyze data in the questionnaires. Findings indicated that there is a positive significant relationship between competitive advantage and "human capital and customer capital", yet the structure capital of the intellectual capital has no effect on the competitive advantage. Further, all the dimensions of internal marketing including training and development of employees, reward system and internal communications had a positive significant effect on job satisfaction. Ultimately, a positive significant relationship was found between job satisfaction and competitive advantage.

Municipal is a public institution that independent, non-governmental, to the nature of the state and local performance that has the duty of the city and serve the citizens and tourists to be responsible, and as one of the principles of management, use of local resources to its task-focused. Effective accountability and improve the efficient activities of a variety of municipal needs assessment. Evaluating the performance of the corporate sector is usually synonymous with the effectiveness of activities. One of the methods used to assess is fast evaluate. And other quantitative performance Assessment methods, data is envelopment analysis that relative to assessment of performance pay. Given the importance of evaluating the performance of municipalities, this study provides a combination of performance assessment using data envelopment analysis and rapid assessment are discussed. For this purpose, in the first chapter the words of the issue has been discussed and explained the objectives and research questions. In the second chapter the research literature and research methods described in Chapter III. In the fourth chapter the index has been developed for the rapid assessment to evaluate areas of the municipality. And by providing rapid assessment of tick box of municipalities was discussed. Which formed DEA model to evaluate the relative performance of municipalities and the number of performance in each region were determined. Then by sensitivity analysis on the model input data envelopment analysis to prioritize rapid assessment indicators, and then use the same method to determine the priority region of the municipality was the ideal option. After the above steps, in the rapid assessment survey regions 6, 11 and 12, respectively ranked first and the third & in evaluating the performance of the municipal regions of the DEA BCC using the input, the number of functional regions, including six regions units 4, 5, 8, 13, 14 and 15 were identified and in combination with problem solving method returns to scale the number of functional regions, including four units, the regions 4, 5, 8, 13, 14 and 15 were determined. After sensitivity analysis of the input variables in BCC, The effect of varying complexity and diversity management practices and continuous improvement and effective management also vary in SBM 's been more than others. The results of the rapid assessment approach by prioritizing organizational units similar to the ideal option indicated that the municipal zone 11 has a minimum distance with the ideal option and has earned first place and then in the region 6 won the second prize.

The present study aimed to evaluate the analysis of studies in the field of cooperation between industry and university Over the past three decades have done so through a gap in cooperation between them be explained. This study used a descriptive-analytic review of research methods. And previous studies have been done and then get the experts from Through in-depth interviews with experts from both university and industry organizations.Continued Interviews conducted on the basis of theoretical adequacy of the data was stopped on 18 interviews. Of these, 8 out of university professors and experts in the subject, 3 persons CEO industrial companies,4 people, government officials and three experts in the field of entrepreneurship and CEO of intermediary companies participated in interviews. The results show that although University-industry cooperation in education, research and Knowledge-based entrepreneurship & technology commercialization is raised but over time the share of education and too research reduced and a desire for cooperation of Knowledge-based entrepreneurship and technology commercialization has increased. Review current approaches in cooperation between industry and universities prefer to Ability of the private sector and companies of intermediate (hub), especially in knowledge-based entrepreneurship and technology commercialization. The results show that the role of local patterns and human resources entrepreneur who has Commitment and sense of responsibility towards the country, industry and university cooperation with industry and university was found in successful models.

The main purpose of this research was to explore the effect of total quality management’ (TQM) components on the job performance of the employees considering the moderating effect of personal factors in teacher education universities of Iran. This study was conducted using correlational research method. Its statistical population consisted of all the staff employees working in the teacher education universities situated in 32 provinces of Iran (n=2553). Using Kerjesi-Morgan table and random cluster sampling method, a sample of 335 subjects was selected. Data collection was done using four questionnaires including TQM’s questionnaire developed by US Federal Quality Institute, Paterson’s (2000) job performance questionnaire and two self-designed questionnaires on the personal knowledge and skill factors which were checked and confirmed by the respective experts and practitioners in terms of their validity. Estimated using Cronbach’s alpha, the reliability of four questionnaires was found to be 0.97, 0.92, 0.95 and 0.74, respectively. As per the results, there was a statistically significant relationship between the components of customer focus, employee empowerment and teamwork, quality analysis, quality assurance and quality improvement and the job performance with the moderating effect of personal knowledge (P

The purpose of this research is to present a pattern regarding lay-off in local organizations (a case study about municipalities of Esfahan province) and also to analyze the impact of structural, behavioral and individual factors on lay-off and its aspects. The method used to do this research is descriptive and correlative .The method used to collect information is mixed (qualitative and quantitative).In the first stage (qualitative approach), the subjects were 22 experts who had suitable information about the issue of lay-off. A lay-off pattern and the influential factors on lay-off were designed using the fuzzy Delphi method and also fuzzy logic. These two methods were used to have more correlation between the views of the experts. Then, in the quantitative part, a questionnaire was designed in order to evaluate the pattern and then after reviewing the validity of the questionnaire through Exploratory Factor Analysis, it was given to some managers who, based on Judgmental Sampling, had been chosen out of managers of branches and units of municipalities in Esfahan province. The relationships between components of the model were reviewed using structural equation model. The findings demonstrated that the hypotheses were confirmed and the effect of individual, behavioral and structural factors on lay-off, the mutual effect of behavioral and structural factors and also the effect of individual factors on structural and behavioral factors are meaningful and direct.To this end, municipalities can take the right decisions, which are based on the views of experts, about the time of lay-off, the branch or the people who are going to be laid off and also the influential resources in lay-off.

According to importance of subject, the aim of this study is to evaluate and rank factors of intellectual capital and organization entrepreneurship that aims to improve the performance of corporation. Therefore, after reviewing the literature and interviews with professors and coil industry experts, intellectual capital, organization entrepreneurship and firm performance factors were identified. After designing and distributing questionnaires among coil industry experts, priority and importance of each of these factors with using Fuzzy TOPSIS, FAHP, vikor, ELECTRE were evaluated. According to the results of the above methods in cases not compatible with each other, to achieve the overall ranking of integration methods (POSET) that includes: rating average method, Borda method, Copeland method and integration phase (POSET) has been used. The results obtained from FAHP method, according to the company's performance improvement indicate that the net profit is the most important subcategory of the factors affecting corporate performance improvement; competitive advantages, customer retention, market value of the company; innovation capacity and volume of transaction are at ranking highest respectively. The results obtained from FAHP method indicate that organization entrepreneurship is more significant than intellectual capital of the factors affecting corporate performance improvement. Different Ratings have offered for intellectual capital and sub-scales of Human capital, Structural Capital, Relational Capital, Innovation Capital and Customer Capital factors. To reach a consensus, it was used in the ranking of integration (POSET) method and based on integration (POSET) method is most important factors of intellectual capital that helps to improve company performance improvement in order of importance include: Human capital, Structural Capital, Relational Capital, Innovation Capital, Customer Capital factors and also, the most important factors of Human capital, Structural Capital, Relational Capital, Innovation Capital, Customer Capital regarding to company performance improvement in order of importance Include: Leadership ability, Employees’ competence, Employees’ experience, Employees’ creativity, Individual-level knowledge, Customer satisfaction, Motivation of the personnel, Customer loyalty, Employees’ attitude, Organizational structure, Staff’s experience, Organizational learning, Marketing capability, Databases, Management system, Use of knowledge, Strategically values, Operation process, Information system, Corporate culture, Brand value, Mission-vision, Relationship with suppliers and competitors, Size of organization, Innovation culture, Relationship with other organization, Market intensity, Company lifecycle, Customer appropriateness, Innovation mechanism and Innovation achievements. based on integration (POSET) method is most important factors of organization entrepreneurship that helps to improve company performance improvement in order of importance include: structural factors, underlying factors, behavioral factors and also, the most important factors of structural factors, underlying factors, behavioral factors regarding to company performance improvement in order of importance Include: Entrepreneur organization structure, Entrepreneur organization strategy. Reward system, Political/ governmental factors, Decision making/control, Infrastructure, Organizational culture, Management Support, Communications, Financial system , Availability to resource, Technology, Performance evaluation system, Uncertainty/ changes, Employee empowerment, Information system , Complexity, Research and development system , Risk Taking, Market, Employee's characteristics , Team spirit, Manager characteristics, Foresight , Self-Efficacy ,Creativity and innovation, Previous experience and Entrepreneur Organization leadership style

A direct impact of financial resources on how to make decisions in all levels has led to modeling and optimizing financial flows in supply chains in last years. Also, considering the development of global markets and the move of companies towards globalization, the study of financial factors in this area has importance. The purpose of this research is to develop a MILP model with simultaneous focusing on financial and physical flows in a global supply chain. The main innovation of this research is the financial and physical flow integrated optimization in a global chain, which so far has not been studied in the financial literature. In this study, the effect of exchange rate fluctuations on financial variables and a total profit of the chain has been investigated. to show the model's efficiency, a sample problem and random data are used. The results indicate that an increasing exchange rate by 0.1 unit, will increase about six percentage of profit. Also, the exchange rate fluctuations cause significant changes in financial factors.