پژوهشنامه علوم انسانی و اجتماعی
پیاپی 27 (زمستان 1386)

Evaluation of organizational performance is the subject of concern by each public or private organization. One of the important factors related to the organizational performance is organizational control. Organizational performance has gone through various stages in its evolution. In the traditional performance systems, measures have been mainly related to traditional accounting, they have been profit - oriented and short termed. These measures can not fully cover all aspects of organizational performance. The appearance of new performance models coping with the different aspects of performance and removing the traditional weak points are insufficient. The new performance evaluation systems mostly emphasize the organizational strategies, they are customer oriented, and have a long term outlook. The present research tries to identify the most important factors connected with commercial banks, and by reviewing the literature on this subject, it identifies the most important factors, and puts them to the test.

The main objective of this paper is to recognize and to rank the grounded components for inducing e-banking in Iran. What the challenges and threads of the external environments face the e-banking systems, is other objective. Research population has three parts of Refah Bank’s shareholders: Intermediate managers, IT expertises, and its customers. Survey has four key questions and two hypotheses. Hypotheses try to formalize the grounded components for developing e-banking and to determine a ranking preferences for them. Descriptive statistics use to analysis the questions while Z, χ2 and F procedures at 5 percent significance level used to test the two hypotheses. Procedures use to rank the different factors are coefficient of variation and anthropy criteria. Research findings emphasis on the formulating strategic plans by each banks based upon Iran’s electronic infrastructure. These are necessary to have a high level of banking services and induce competition enablers.

Nowadays, increasing development in information and communication technologies (ICT) created a historic opportunities for governments to deliver better services to the people. Hence, development of e-government projects in different countries has started for more than one decade. Noting the importance of the ICT, the Iranian government in 2002 set up a special plan, called TAKFA. This research addresses degree of e-government progress in Iran by considering characteristics of websites of public agencies. The UN five-stage model was adopted to evaluate e-government readiness based on website assessment. Findings of this research indicate that, in general, public sector agencies are in first stages of e-government, but progression does not resemble a linear pattern.

For many companies, it is necessary to analyze and satisfy their stakeholder needs. Customer Relationship management (CRM) is a powerful tool for analyzing and satisfying the customer need. And information and communication technology (ICT) can be useful. Students are the most important stakeholders in universities, in other word, they are the customers of universities and long term relationship with them is very important. So many universities are interested in student relationship management system (SRMS). Analyzing the student needs is the first step for implementation of such systems. The contribution of the paper is the combination of Student relationship lifecycle (SRLC) and Ian Chasten Model for Identifying and classification of students needs from SRMS and it is devided into three Categories: Informational, Transactional and relational needs.

The purpose of this study is to examine the relationship between self-management skills and innovative behaviors in organizations from managers of employees point of view and this research is experimental.The participants in this study, were employees and their managers that working in six companies in Kerman province. Data were collected through survey administrated to the employees and their managers. A total of 175 matched questionnaires were returned.The results indicate that the three dimensional scale of self-management skills is positively associated with both self and managers rating of innovative behaviors, the findings also show that income and job tenure are related to innovative behaviors.This research suggests ways for organization to enhance their innovativeness through employees who possess high self-management skills and receive appropriate extrinsic rewards for their management skills and innovative behaviors.

This research investigated the managers and supervisors perspectives about employees´ empowerment through in-service training. The research method was descriptive – survey type. The population of the study was managers and supervisors in the academic year 2006. Sampling was conducted through stratified Sampling. Data were gathered through a questionnaire and analyzed through tukey, one way analysis of variance and hotelling tests. The content validity of the questionnaire was confirmed by manager's field specialists and itﹸs reliability coefficient computed 89. Findings showed that from the managers and supervisors´ perspective only responsibility (=3.63),selection, strategy(=3.65),adaptability(=3.60) competition (= 3.27)and learning(=3.55) indices were more than average and other indices were less than average. One of the most important suggestions was specialized teams building.