فصلنامه پژوهش های دانش انتظامی
سال هفدهم شماره 2 (پیاپی 66، تابستان 1394)

In order to achieve their goals, today, organizations and institutions, including manufacturing, service providers, profit or non-profit, public and private are influenced by many factors. One of these factors is customers' satisfaction. One way to improve customer satisfaction is the evaluation of qualitative indicators provided by the organization. In this study, investigating the qualitative indices derived from SERVQUAL model, and using DEMATEL techniques, an attempt is made to measure the effectiveness and influence markers on each other. The aim of this study was to evaluate the impact of the indicators on each other in Tehran police stations and present some solutions to improve the quality of services, improve the quality of police stations and recognize the problematic criteria and solve them relying on determined qualitative indicators.

In terms of its objectives, this study is of an applied research type, and in terms of quantitative research methodology it is a descriptive-survey research type. In this research, using indicators of SERVQUAL service quality models and DEMATEL techniques and using "MATLAB and Excel" software, the required calculations have been done to achieve research results.

Findings and results:

The results of this study show that four indicators of reliability, timeliness, legitimacy and appearance and physical characteristics are recognized as problematic indicators, respectively; strong measures should be used to solve them. Also, three indicators of accountability, assurance and empathy are variables that organizations have successfully acted on and in order to solve the problematic variables relying on these characteristics customer satisfaction could be achieved.

The concepts of fair trial involves criminal aspects of human rights that, first, are considered as guiding principles in the constitution in domestic regulations of countries, and then their details and alternatives in normal terms and enforcement guarantees are regulated. The nature of the law enforcers' tasks is in such a way that people find most contact with their agencies. Therefore, it is natural that they are more vulnerable to violations than other actors in the criminal justice and legal guarantees of suspects, defendants, convicts, victims, witnesses and informants and also not respecting the legitimate rights and freedoms of citizens. Thus, violations of fair trial due process to the accused person and failure to comply with the requirements of fair treatment with the victim and informants sometimes make formal objections when dealing with criminal conviction and sentence, and sometimes put the perpetrators of damage to the dignity of the accused person, victim and witnesses to the alleged violation of the rights of citizens at risk of prosecution and criminal trial.

This manuscript is a review study conducted using library resources and content analysis. By studying the basic fair trial standards governing Justice Research Officers in international documents, and translating these criteria we attempt to evaluate Iran's domestic law.
Findings and

In fact, the forecast of the principles of a fair trial in the primitive Code of Criminal Procedure and the emphasis on their implementation, reflects the fact that the legislator has placed the guarantees and adherence to these principles at the forefront of his objectives, hoping that law enforcers also place the principles of fair trial and practical application at panel of their actions

According to religious teachings and Islamic values, corruption is a discouraged phenomenon, and all practitioners in the Islamic state are obliged to fight against it and eradicate it from all aspects of Islamic society. The study aimed at examining people's perception of the administrative health in Tehran Metro-police (with emphasis on police intelligence division).

In terms of its objectives, this study is of an applied research type and in terms data collection procedures it is considered as a descriptive-analytical survey. The statistical population included all the over 18-year-old individuals in Tehran Metro-police jurisdiction. The sample size was calculated as 650 individuals using the Cochran formula. The participants were selected by random sampling method. The data gathering instrument was a researcher-made questionnaire.

Findings and results:

The results showed that the mean score of citizen's perception of the administrative health in Tehran Metro-police and the mean score for perception of police intelligence division in the administrative health were 3.28 and 3.38 out of 5, respectively. Therefore, the perception of the administrative health among citizens in Tehran Metro-police officers in is relatively desirable

Today the restorative justice practices to settlement of disputes arising from crime and victimization compensation has been accepted in many communities. Recent studies have shown that patterns of simple and rehabilitative justice in control, crime prevention and criminal behavior reformation are not enough and restorative and community-based justice models should also be employed. The main question is: what is the role of article regulation in informal dispute settlement, and in this way, how has it maintained its dependency with the formal justice? This article referring to the sociocultural characteristics of the Arabs of Khuzestan, investigates the position of "peacemaking ceremony" as one of the traditional methods of settlement of disputes on the basis of restorative justice in the cultural context of the Arabs of Khuzestan.

The present study is of a qualitative research type in which observation, interview, and documentary methods have been employed. The observations and interviews were run with sheikhs, chiefs, elders, informants, educated and tribes in Shadegan, Ahwaz, and Susangerd. In the documentary method, the contents and the information contained in books, magazines and other sources were used.

Findings and results:

The findings of this study are as follows: 1) Arabs in Khuzestan has a great capacity to settlement of their conflicts traditionally; among them, the Arab tribes often prefer to end their disagreements through peacemaking ceremony. 2) Restorative justice practices such as peacemaking ceremony lead to the settlement of crimes which remain unresolved via formal criminal justice. However, there is still dependency between the patterns of restorative justice and formal criminal justice. 3) Methods of settlement of conflicts, especially peacemaking ceremony among the Arabs of Khuzestan are a function of restorative justice approach. This means that they are not used all crimes. 4) The role of women as a means of transit or trade has been mainly replaced with payments (money) in peacemaking ceremony.

The aim of this study was to identify the relationship between self-esteem and prevention of male juvenile delinquency (first and second year high school students in 2013-2014 academic year) in Tabriz.

In terms of its objectives, this study is of an applied research type. In terms of quantitative data gathering, it is a descriptive-correlational study. The statistical population of the study included all the first and second year high school students in Tabriz who were selected using cluster sampling method. Also, 49 delinquent juveniles under the supervision of Reformatory Center for Delinquency were assessed as a delinquent group. The research data were collected using a researcher-made questionnaire entitled as 'demographic information' and Cooper-Smith standardized self-esteem questionnaire.

Findings and results:

The results of this study showed that self-esteem is effective in the prevention of juvenile delinquency; it means that high self-esteem reduces delinquent behavior of juveniles. Since the juvenile delinquent behaviors include deviant behavior, family or the school conflicts at the beginning of adolescence, membership in the anti-social groups and anomalies, it is possible to reduce the desire to crime by increasing their self-esteem.

The issue of security and sense of social security is not something mechanical through external pressure. Police external controls without the participation of the population will result in relative security and social participation is essential to sustain a sense of security. Individuals' participation in policing actions will lead to these trends: the social awareness of the policing actions increases; Social trust can be achieved; the integrity of individuals and security forces are crystalized in the structure of the social systems and ultimately leads to the sustainability of sense of social security. The main objective of this study was to determine the impact of the dimensions of community policing strategies in the sense of social security.

This study was conducted in descriptive-survey method using questionnaire. The statistical population of the study included all over 18-year-old individuals living in Tehran. 385 participants were selected using multistage cluster sampling method.

Findings and results:

The results show that there is a significant relationship between individuals' participation in policing actions, trust in police, individuals' integrity with policing system, awareness of policing actions and the increase in the sense of social security.

Respecting the rights and the principles of urbanism calls for training and public awareness through citizenship education. The aim of this study was to investigate the effectiveness of training citizenship rights on refraining from crime and social damages among adolescents in Bushehr. In this study, the effect of the citizenship rights education on improving women's compliance with the law and avoidance of social harms in the experimental and control groups has been investigated. The statistical population consisted of 324 high school students 104 individuals of who were in the second year of high school. 66 of them were randomly selected and randomly assigned to two experimental and control groups.

This study is an experimental research including two experimental and control groups using pre-test and post-test. The research tools included two researcher-made questionnaires to assess the knowledge of citizenship rights (α = .78) and avoidance of crime and social pathologies (α = .75).

Findings and results:

The results showed that there was a significant relationship between the variables. There were also significant differences between the experimental and control groups, in terms of the awareness of citizenship rights and refraining from crime and social pathologies; in this way, the experimental group, after learning the rights of citizenship in terms of awareness of citizenship rights and refraining from crime and social damages obtained higher scores and means.

Law enforcement agencies, especially the police departments, can make proper planning to increase security in different areas through investigating the crime and delinquency of any of the urban areas, and implement their policies and plans through which security, which leads to growth, development and social welfare, can be promoted in the society. This paper presents a new model of data envelopment analysis with common weights to evaluate different areas of the city from the perspective of crime and delinquency.

This study is an applied-analytic research. The extracted information on the indices with suggested data envelopment analysis model with common weights was investigated.

Findings and results:

The results showed that the most suitable area in terms of low crime rate is district 1. Following that, district 2 is on the second place. District 4 is at the highest