مجله پژوهش های مدیریت عمومی
پیاپی 2 (زمستان 1387)

The surprising development of it in the last two decades has caused two after effects in developing countries. it has reduced their national productivity and slowed down attempts to Join worldwide facilities. The purpose of this study is to develop a framework for effective application of It in Iranian public organizations. using a benchmark approach, we chosed the Iranian city of Zahedan as an average example to be compared with the Indian city of Heydarabad as a best practice in the region. A sample surrey was conducted in both cities to contrast the It infrastructures such as managerial, technological, legal and financial factors finding show that the larger gap is seen rather in managerial than technological and financial.

Situational approach in leadership shows interaction of multifactors which are effected the management process. The co- factors are specification of leaders and followers behavior and this mutual relationships. In his research we focused the effectiveness. And sonotice legal employment and people interest in their job selection. By using of (Carl G Juing 1875- 1961) dimensional model among the other, and so we choose the krinter and krinsiki indicator sets. In concluding remark, by hypotheses test the relation between the character and effectiveness’ is approved.

Currently customers loyalty is a success key in business, by increasing it, the share and benefit of firms will be increased. So it is a must that firms had to long term suitable strategy in relative.In this article the model of fast response organization designed based on six dimensions which are including competitive, quality, time, services and flexibility, based on some importance the research had proceeded and review in shahrvand chain stores. The sample choosed among customers of shahrvand in a random order. The concluding remark shows that, the socalled dimensions is effected on the loyalty of customers but in different categories.

Using the studies of service quality attributes, five sets of quality measures were identified and these indicators or measures, through the analytical hierarchy process (AHP), are then weighted. The Priority weights are, in turn, used in a goal-programming model to select the best set of quality control instruments for customer data collection purposes. This article proposes a way that will allow weighting (prioritizing) of a firm's unique service quality measures, consider the real world resource limitations (budget, hour, labor, etc.), and select the optimal set of service quality control instruments. This article addresses two important issues: how to incorporate and decide upon quality control measures in a service industry, and how to incorporate the AHP into the model. A case study is proposed in this article to show the application of this combined model.

Managing the evaluation and choosing a project contractor is an essential part of a construction process, because the contractors are the main element of constructive projects in term of change resources into ultimate outputs. Attention to costs of executive operations as a chief section of construction budgets, lead to this point that all projects need fair contractors, having high ability to accomplish the project according to the scheduled time, fixed resources, and expected quality.Current procedures on choosing a contractor are founded only on proposed lowest price, but as evidences show, there are many quantitative and qualitative factors – with different importance which affect qualified contractors. In this study, first we recognize effective attributes by a questionnaire, then assign a whole set of weights to rank all attributes by using AHP Model as a capable technique in group decision making. The most significant and remarkable attributes based on pairwise comparison of experts and specialists are: technical, skill – capability, economical – financial, managerial – expertise, equipment, and validity attributes.

by the spread of global Internet connectivity and internationalization of markets, e-commerce has the potential to offer businesses in developing countries a chance to access global markets more easily, operate efficiently and compete fairly. Competitive and global presence in this issue can take place if, and only if, emergent initiatives are built on robust foundations of e-readiness. For this purpose, studying the factors that affect e-commerce adoption in developing countries is an important consideration. This study based on a model explores e-readiness factors that affect e-commerce adoption examining organizational and environmental characteristics as determinants of e-commerce adoption and institutionalization in Petrochemical Industry of Iran- as one of leaders in B2B market spaces-.The research proceed by using multiple descriminant function analysis (MDFA) indicate that human resources, technological resources, business resources, commitment (organizational factors) and supporting industries e-readiness (environmental factors) are effective in initial e-commerce adoption. Also awareness, business resources, technological resources, commitment and governance (organizational factors) and supporting industries e-readiness (environmental factors) are effective in institutionalization of e-commerce.

With the development of private banks in the country, competition between private and public banks for attracting new customers, increased customer satisfaction and their loyalty has increased intensified. The cost of maintaining the current customers and increase their loyalties are lower than the cost of attracting the new customers, and this act has a direct effect on company profit, so, in this peace of research effective factors in loyalty of private bank's customers are examined by the means of field research. The instrument for collecting data has been a self-made questionnaire composed of 69 questions. Sample population was 400 customers from private banks in Gorgan. Research hypotheses were tested with the use of correlation test of spearman. Results show that there is a relation between customer's satisfaction, switching costs, and degree of complexity in choosing bank and loyalty of customers. The result of freedman's test confirmed the level of loyalty in this case of word-of-mouth communication, purchase intention, price sensitivity and complaining behavior.

The aim of this article is to study and analyze the barriers of implementing electronic-government in Iranian public organizations. This research is an applied That, using descriptive and survey method. The findings of this research shows that among 30 factors, classified in 6 main categories which are including: managerial, organizational, technological, human resource, financial and environmental factors, 4 main factors are preventing for implementing Information Technology in Iranian public organizations. These are: human resource, managerial, organizational and environmental.

There are some different models that designed in area of technology. Review on the literature of technology acceptance show that. Theory of Reasoned Action, Theory of Planned Behavior, Decomposed Theory of Planned Behavior, Technology Acceptance Model, Technology Acceptance Dual Model, Unified Theory of Acceptance and Use of Technology are Well known and, most useable in technologies Acceptance.In this paper, first we introduce the so called models, and secondly we compared the models based on ten choosed indicator by analytical approach. In concluding remark its find out that one model among the others just fitted on the condition from different aspects.