مجله پژوهش های مدیریت عمومی
پیاپی 7 (بهار 1389)

To create competitive advantages from human resources, organizational development begins with development of senior managers. Performance of personnel and organizations depend on decisions and performances of top managers and leaders. Therefore, identifying, selecting and developing managers and individuals who have necessary potential to occupy key positions and develop them is a challenge facing organizations.Undoubtedly, one of the key plans to develop management is succession planning. Succession always requires implementing numerous training and educating programs including mentoring. In this study, we examine the correlation between mentoring and some of managerial development dimensions such as job (career development), skill (technical, human and conceptual skills) and personal characteristics (self-concept, self-efficacy and self-esteem).134 deputies of “Persian Bank” branches have been chosen as sample and the data has been analyzed by Spearman correlation coefficient and structural equations modeling. Findings of the study showed that mentoring as independent variable has positive and significant correlation with dependent variables of the study, and the most impact was on self-efficacy and career development (0.93 and 0.86 significant).

Currently science has understood the power and ability of emotions and excitement in life of humankind and is discovering and explaining its position in humans activities and behaviors. In recent years studies has directed from intelligence to emotional intelligence, in away that from 90s this concept has entered the field of management. The research has shown that managers with high emotional intelligence are effective managers and leaders which materialize the goals with productivity and commitment. Job satisfaction is also one of the important factors considered by researchers and institutions. Since this research seeks to devise and execute a model for investigating relationship between managers emotional intelligence and job satisfaction of staffs. So, regarding the emotional intelligence and factors related to job satisfaction of Smith, Kandal and Halin, the model devised and collected by data and executed by EQI (with 0/88 Cronbach's alfa)and JDI (with 0/77 Cronbach's alfa).The executed model was not appropriate regarding fitness. Because of this, according to the researchers view and previous literature, bilateral relationship established between and the nature of the job, interest to the job and colleagues and also between and interpersonal and intrapersonal relation and tension management. The modified model regarding fitness was accepted and r2 was 0/42. Also the hypothesis of the research ''emotional intelligence of managers is effective on staff job satisfaction" confirmed.

Research on mass customization suggests that this type of offer delivers more value to the customer. This article provides answers to the following research question: How consumer perspective of the value of the mass-customized Product influence the overall perceived value of MC? Mass-customized product value is reflected in three dimensions: utilitarian value, interpersonal differentiation value and self-expressiveness value. we explore the influence of interpersonal differentiation in need for optimization (NFO), centrality of visual product aesthetics (CVPA), and consumer need for uniqueness (CNFU). A conceptual model grounded in involvement theory, the functional theory of attitudes, and theories on the desirability of uniqueness is proposed and empirically tested. The goal of this research is development and the way of this research is survey- analysis. Statistical population of research is two hundred one undergraduate business students of Iranian universities. Generally, the data support significant relationships between the three dimensions of consumer perspective of the value of the mass-customized Product and the overall perceived value of MC.

This paper studies the impact of ethical climate types on employee's job satisfaction dimensions in Banking Industry. This investigation may provide greater insight and knowledge for incorporating ethics into Banking Industry and effectively managing employees. If significant relationships between ethical climate and job satisfaction exist, managers may be provided with direction for managing the organization to bring about greater levels of job satisfaction. The method of research is correlation-descriptive. Data were obtained from the employees of public-private Banks in Gorgan City. The results of research indicate that the ethical climate of rules has a significant and positive impact on job, pay, and supervisor satisfaction. Also, the ethical climate of caring has a significant and positive impact on job, workers satisfaction, but the ethical climate of independence has a significant and negative impact on job satisfaction. In sum, the research results indicate that the positive ethical climates of rules and caring have a significant and positive impact on employees total job satisfaction. Implication for future research and practice are discussed.

E-service quality and E-satisfaction among the major topics in global electronic commerce are considered. High quality electronic services retail are the key to success in the competitive environment that serves the global electronic commerce. Most companies with successful experience in electronic commerce have understand that success or failure factors present only in low cost web or not, but the important factor, is the transfer of high quality electronic services. The aim of this study impact of quality service and customer satisfaction on three consumer behavioral intentions, namely word-of-mouth, site revisit, and purchase intentions in Internet shopping Web sites Petrochemical Commercial Company of Iran. The study included 4,200 buyers from buyers of chemical products, polymers, aromatics, liquid fertilizers and their derivatives and gas company, which is based on sampling conducted by the buyer 352, were selected. Data analysis and structural equation model LISREL software was used. The results of analysis of data showed that the quality of electronic services has a positive effect on satisfaction is electronic, while directly and indirectly through electronic consent of the consumer behavioral intentions, namely word-of-mouth, site revisit, and purchase intentions influences.

The purpose of this research is survey relationship between trust and risk in e-government adaption. For this study, we determined seven hypothesizes. This research is a field research. Tools of data collection are closed-ended questionnaire. Statistical population of research was public bank’s customers in west Azerbaijan Province. Sample size was 315 persons. Statistical techniques that were used were correlation coefficient and regression. The data analyzed by spss software. Based on the results of research: there was a meaningful relation between disposition to trust and trust to internet; there was a meaningful relation between disposition to trust and trust to government; there was a meaningful relation between trust to internet and intention to use internet; there was a meaningful and reversed relation between trust to internet and perceived risk; there was a meaningful and reversed relation between trust to government and perceived risk; there was a meaningful relation between trust to government and intention to use internet; there was a meaningful and reversed relation between perceived risk and intention to use internet.

Job satisfaction sets forth as an important factor in the proceeding of purposes of the organization, increasing the employee's productivity and morality, advancement of the level of organizational commitment, physical and mental healthy and at last life satisfaction among the employees. Organizational agility has been said as one of the variabilities and proving factors of job satisfaction in recent years. The purpose of recent study is determining the relationship between organizational agility and employees’ job satisfaction of Kerman's public organizations. Recent research is a kind of correlational and descriptive researches (investigations) that has been done by the survey method. In 1389, statistical society of research included 1915 persons of the official employees of Kerman's public organizations. And sampling had been done by regular categorization. And the number of three hundred twenty two persons had been selected as research sample. The deductive and descriptive statistics method has been used in order to analyze the inputs and the gathering tool of information ascertains a questioner that has used the job satisfaction and organizational agility. The findings of research show that there is a meaningful relationship among The Organizational agility (subscales of variabilities of responsiveness, competency, flexibility, quickness) and The job satisfaction.