نشریه توسعه سازمانی پلیس
سال نهم شماره 4 (پیاپی 43، زمستان 1391)

Military university as entering gate and training future commanders and managers in different guilds are very important. Management equipped with reliable and appropriate information system which can increase the ability of management and command to take necessary decisions in planning, organizing and controlling has become an essential cogency of this age. Therefore commandment and management should be investigated to succeed in different dimensions such as resources, limitations, organizations, motivation, personnel morale, management information system and etc. Recognition and description of university management information systems and their effects on commanders and managers decision making are the purpose of this research. it is applicatory type and descriptive method is used. The data is extracted from 99 people who have formed the population sampling. The data was analyzed using descriptive data and spearman coefficient. Descriptive findings showed that commanders and managers use of management information systems in decision making, in problem solving and problem recognition dimensions were average to high (decision making process dimensions). Data analysis in general indicated that between university management information systems and commanders and managers decision making (in all dimensions) and also between problem recognition and problem solving, there is a positive and direct relation and their effects on decision making are medium. The relation in problem recognition is average to high and in problem solving is medium to low.

Operational auditing expansion in today society has not experienced time passing effects but due to changes in tasks and government activities, policy makers, managers and government unit's information users have not felt the cogency of operational auditing. Significance of construction plans auditing is to the extent that large part of country economy activities is related to government construction. Therefore auditors have duties to express their views concerning construction plans activities, how to use economy resources in respect to efficiency, efficacy and economy of scale. The purpose of the research is to study the effects of operational auditing on efficient execution of Iran police construction plans. Achieving this purpose, statistical population including managers and auditors of Iran police financial general department, central staff budget and plan and design department experts, Iran police unit's auditors (related to research subject) and also central staff engineering department construction plans executive auditors were selected. It is a metric –descriptive research. Questionnaire is the main method of collecting information and the data measurement is Likert Spectrum. In this research three hypotheses were suggested. Questionnaire with 30 questions distributed and aforementioned hypotheses through T test using SPSS software examined. The results of research indicated that operational auditing has effects on efficiency of Iran police construction plans.

This article is an extract of a research carried out to study the veneration of clients and to understand its dimensions and characteristics at police social and disciplinary service centers so that different clients and their expectation can be obtained because one way of improvement and correction of service providing to people is to survey service receivers whom are the clients themselves. By this method the work process, the behavior of service providers with clients, and the extent of their satisfaction will be highlighted and the bottle neck will be determined. In this article different expectations of clients in four main dimensions of informatics, relief and administrative equipments, personnel characteristics and control and supervision over performance were recognized and classified and indicators required correction and improvement at police social and disciplinary service centers in different Iranian provinces studied and recognized. In addition to client's average satisfaction from services in different Iranian provinces based on each service providing center and comparison of different centers based on service provided were studied, provinces required improvements were also extracted. Furthermore the results of different survey methodologies showed that despite the possibility to obtain the people view concerning different services to improve veneration of clients dimension and strict orders to public organizations, half of clients have no access to send their criticism and suggestions to authorities.

Acceleration of changes and coming of new competitors, have prompted organizations and companies to have necessary ability to communicate with customers effectively to remain in competition arena. Furthermore without customer's appropriate recognition and customer's knowledge accurate management, achievement of such target will be impossible. In recent years instead of data accumulation in customer relation management system, the organizations and the companies have understood this point quite well that they should use a knowledge management that organizes customer's information. Therefore customer's knowledge management can help organization to improve customer's relation management system. So the purpose of this article is to study customer's knowledge management effects on customer's relation management. Based on the results of this article, customer knowledge management can offer customers related information to organization just in time and accurately and finally results in effective relation of customers with organizations.

Fast changes and knowledge increasingly growth and current information in Iran police organization as its most important and most valuable capitals have forced this large organization and its outnumber subsidiaries to search for recognition of background factors and providing the field for deployment of knowledge management so that at suitable time the organization knowledge and the knowledge of its environment can be utilized. This research presuppose that the most important bases of knowledge management deployment in any organization are information technology system, knowledge processes and organization culture therefore using these bases lead to comprehensive usage of current knowledge in organization and try to clarify and measure the condition of each of these factors in deployment of knowledge management. The results of this research indicated that the condition of knowledge processes and information technology system in this command is suitable but the condition of organization culture is unsuitable. The statistical sampling is carried out among 325 personnel of sistan and baluchestan province frontier staff.

Discipline, arrangement and safety are significant factors in achieving success in organizations. The role of Discipline and arrangement are as such that they are considered in all models and organization excellent and management standards. Excellent organizations have done effective and serious measures in the field of order and discipline. Today, execution and customization of excellent models in organizations have dramatically increased the ability of different domains in organizations. Productivity increase and organization ascendancy are among concepts that organizations have always followed and expressed differently in each stage of history. 7S is among systems that is considered the cornerstone of other productivity and quality systems. Accidents, mistakes and errors reduced and work output, personnel motivation and morale and management performance increased because problems are visible and expenses and energy consumption and work redundancies decreased because of decent system. In this article, decent system concepts and principles and also excellent model constituents, structures and significance of combination model for order and productivity increase in organization introduced. In this research, a suitable execution method has been designed for execution of excellent model and decent system to introduce the technique and models and the way they are applied and internalized according to organizations conditions.

This paper aims to examine the process of citizen satisfaction with police service, so police can emphasize important aspects of service and maintain high satisfaction. Citizens of Colorado Springs (n ¼ 3591) participated in one of four yearly surveys (2002-2005) to test two structural equations models. One model used data from 2002-2005 and latent variables of victimization, neighborhood safety, enough officers and police response to predict satisfaction with police service. A second model used data only from 2005 and 12 latent variables. The five-variable model fits the data very well (CFI ¼ 0.95). It did not vary from 2002 to 2005. The 12-variable model explained the satisfaction process more completely but fits less well (CFI ¼ 0.91). Neither model varied by demographic characteristics of respondents. Police should implement a process-based model of service that emphasizes citizens’ feelings of neighborhood safety and police response as important predictors of positive evaluations of service. The paper offers insight into the factors that shape attitudes toward police (ATP, in particular satisfaction with police service) within an organization that has fully implemented community policing.