نشریه توسعه سازمانی پلیس
سال یازدهم شماره 2 (پیاپی 49، تابستان 1393)

Productivity is one of the most important issues and challenges facing the country industries because domestic services and products cannot compete in world market for lacking required productivity. One of the main pillars of productivity is productivity cycle to create added value and to oppose sanction. This cycle was unsuccessful because of using trial and error method, inefficiency in nonprofit institutions, undefined productivity measuring criteria, sequence disarray in cycle loops and in definition of some qualitative criteria such as personnel satisfaction. In this article using library method and based on analysis of different stages of productivity cycle, first the dimensions of issue based on hypotheses and productivity criteria were well defined and also regarding to research background and designed models and using TRIZ organized innovation approach, a model is designed so that in addition to remove aforementioned weakness, promotion and completion of productivity cycle is resulted and the confidence resulting from its effective execution is increased.

Performance study is one of the most important strategic processes in every organization through which manager and personnel find out about organization strength and weakness and by analyzing them can perform remedial actions to improve performance. Therefore Iran police also established public surveillance center (197 call system) to implement public surveillance over police performance. One of the main missions of this center is to study the performance of different units and personnel of Iran police. The database of this center is based on the type of message in format of criticism, suggestion, complain and acknowledgement. In this article using the data of this system, the focus is centered on rating Iran police different units’ performance; a new approach from association rule in this domain is introduced. Apriori algorithm is used to extract association rule and the rating is done based on obtained rule. Therefore five violations that based on frequency occupied the first rankings were studied. These violations are: not present on time, actions contrary to military dignity, not implementing management, not investigating the file and disregarding the internal circular. In fact each of these violations is rated in each unit of Iran police in different provinces. The results can be given to Iran police managers and commanders so that the problems and issues resulted from people dissatisfaction are recognized and remedial actions are introduced. The suggested approach can be used to rate and compare different units.

The purpose of this research is to model structural equation of organization structure influence on knowledge management success in Tehran municipality communication and information technology organization. This research is applied in target and descriptive metric in nature. The research statistical population is 400 people. Since this number consisted of all Tehran municipality communication and information technology organization, Morgan table is used to select 200 people as research sample. Two questionnaires were prepared and used. The first questionnaire appraises the organization structure in three dimensions of formalization, centralization and complexity and the second questionnaire appraises three dimensions of knowledge management such as creation, transmission and preservation of knowledge. The data of the questionnaires was analyzed using structural equation modeling by AMOS version 20 and SPSS version 19 software. The results of Structural equation indicated that two dimensions of formalization and centralization in organization with knowledge management dimension has inverse and meaningful relationship and organization complexity with knowledge management dimension has meaningful and direct relationship. Meaningfulness of relationship indicated that each of organization structure dimensions has influence over three dimensions of creation, transmission and preservation of knowledge in organization. Therefore less formalization and decentralized structure in Tehran municipality communication and information technology organization enables the organization members to cooperate and interact appropriately to implement knowledge management and increase in complexity and job skills in organization resulted that personnel voluntarily and spontaneously create, transmit and preserve knowledge.

Today spirituality in work environment resulted in increase in innovation, credibility, organization commitment, personnel job attitude improvement, and decrease in personnel leaving the work and increase in morality and work conscience. Spiritual leadership by establishing common perspective, reinforce learning culture and sharing knowledge and development of personnel competence which with sound understanding and suitable performance provide required conditions for using opportunities to develop organization. In fact the purpose of this research is to improve and develop organization from spiritual leadership perspective and also enhance organization learning capacity. The research statistical population is the personnel of one of the defense- industry organizations. Research method is descriptive. Structural equation modeling, regression and spearman correlation testing are used to test the hypotheses. The analysis of questionnaire data indicated that at the level of 99% assurance, there is positive correlation and meaningful relation between spiritual leadership, organization learning capacity and organization development; namely 1- the relation of spiritual leadership with organization learning capacity and organization development is positive and meaningful which from spiritual leadership dimensions, the dimension of perspective has the most share in forecasting changes related to organization learning capacity and organization development 2- the relation between organization learning capacity and organization development is meaningful and in relation to spiritual leadership and organization development, it has the mediator role. Among organization learning capacity dimensions, the dimension of organization environment for learning has the most share in forecasting changes related to organization development. Consequently three research hypotheses confirmed. Therefore it can be said that spiritual leadership by reinforcing organization learning capacity pay the way for organization development.

Today concepts such as follower and followership are increasingly discussed in topics related to organization and leadership. A review in researches carried out on follower -leadership relation revealed that the main focus of this research is centralized on leadership concept. Although without presence of effective followership, effective leadership is also meaningless. Therefore it is necessary that the concept of followership in follower-leadership relation receives the most attention. Thus the purpose of this research is that with a new approach and using suggested theories about followership, the concept of effective followership and its relation to effective leadership is defined so that the relation level between leader and follower in organization framework enhanced. Therefore in this research, a library method is used to collect and analyze the suggested theories. The results of research indicated that among different styles of followership, effective followership style having independent critical thinking and active performance is the best style in interaction with effective leadership to materialize organization targets.

The change of attitude and social public expectations from Iran police has caused that concepts such as process improvement, sustainable growth, flexibility in dealing with environment, obtaining the satisfaction of clients, service quality optimization and resource productivity increase have been translated into the main issues of organization. In fact it can be said that processes weakness, resource loss, not being dynamic and so on are the problems that many governmental organizations have created. Solving aforementioned problems required that organizations acquire capabilities that help them to respond to share holders’ expectations and apply resources and capabilities most effectively. Therefore in this research the role of human resource training in Iran police service quality is discussed. In regard to goal it is an applied research and its method is metric- descriptive. The data is qualitative and based on researcher role and independent from research process. Statistical population is the provinces police commanders. Using Cochran formula for determining sample size, a sample of 176 people by simple random method is selected. Questionnaire which its internal and external validity is measured is used to collect data. Statistical correlation testing is used to analyze the data. In this research first the relation between human resource training and service quality confirmed then the extent of training influence on each of Iran police service quality dimensions determined.