نشریه توسعه سازمانی پلیس
سال دوازدهم شماره 1 (پیاپی 52، بهار 1394)

The purpose of this research is to rank the effects of necessary characteristics of Iran police managers on quality management and organization excellence criteria in Iran police and designing and introducing necessary models thereof. It is an applied research in its target and metric in it’s data collection. Data collection tool was researcher made questionnaire. The quality method using views of management professionals is used for its validity and alpha Cronbach coefficient for its reliability which was estimated at 86%.for data analysis, SPSS software at two levels of descriptive and inferential was used. At the level of inferential statistics because using parametric test requires assurance of normality of data distribution, first the testing was executed and then for data analysis of studied factors, single sample T test and for ranking the managers characteristics the technique of order preference by similarity to ideal solution were used. The research findings indicated that all manager's characteristics (managerial, personal, behavioral, value bearing and perceptual characteristics) have influences over quality management and organization excellence in Iran police organization. Also in ranking these factors using the technique of order preference by similarity to ideal solution it was clear that value bearing and perceptual characteristics have the most effects and behavioral characteristics has the less effect on quality management and organization excellence in Iran police respectively.

Today companies and organizations have considered social responsibility and related standards very important for gaining competitive advantages. ISO 26000 in social responsibility is on the top. Regarding police close contact with society and the responsibility of this huge organization towards people, the role and the significance of police in stablishing security and order in society are undeniable. Therefore in this article the relevance of productivity indicators on organization performance from social responsibility point of view is studied. For this matter, first each of social responsibility and productivity concepts individually for police was studied then dimensions and criteria of each concept extracted and finally an inductive framework for explanation of these two effective factors on each other was introduced. Therefore for productivity 22 indicators and for social responsibility 15 indicators from articles, books and police organization reports were extracted. This article is both descriptive and exploratory. In descriptive study the effective concepts and indicators on productivity and social responsibility were extracted individually. Exploratory study deals with the relation between concepts and indicators in two domains of productivity and social responsibility which are taken from literatures review and individually these concepts for police organization are studied.

with increase of information technology growth and communication at society level and also the growth of technologies related to data, information and knowledge, today many organizations have realized the significance of knowledge and its acquisition, production, storage and transmission to create competitive advantage. Knowledge management is one of the fields of research related to simplification and improvement of the process of sharing, distribution, acquisition and understanding the knowledge. Different tools are used to apply knowledge management in organization, which data mining is one of them. Data mining is one of the efficient tools in analysis and research of huge data and used in different applied domains.one of the application of this method is in 197 public surveillance center which is one of the subset of Iran police which has been the center of attention. This center is stablished to extend public surveillance over police performance and increase their participation in different sections of this organization. Data base of this center has the information of people calls with this center which can be used as a suitable and significant center to improve police performance. In this article by integration of data mining and knowledge management in 197 public surveillance center, a comprehensive model for improvement of police performance and also an effective tool to increase people satisfaction is introduced.

Knowledge is a valuable and strategic source for organizations. Management method of this potential source influences the speed, clarity, flexibility, accuracy, fairness and respect to clientages and generally influences the quality of services. Two new and attractive concepts of organization intelligence and organization learning are also have key role in improvement of service quality through organization knowledge increase. Emphasizing the creation, sharing and application of useful knowledge, organization learning stresses on improvement of organization and individual performance and attainment of organization targets. On the other hand organization intelligence (which is the organization potential capability in stimulating the brain capability) influences the knowledge creation. In this article in addition to definition of concepts and dimensions of organization intelligence and organization learning, in theoretical model the role of these two variants and their relation to services quality through knowledge creation explained. Library method is used to collect data. Some of the main targets of this article include the introduction of new ways that have influence on service quality and the usefulness of this relation.

In this article while Iran National Quality Award is studied and its dimensions and features are criticized and compared, the features and the indicators of this reward is compared with Iran police quality management. Through interview with Iran police quality management and Iran National Quality Award administers, distribution of questionnaire among National Quality Award superior organizations and its analysis by SSPS software and ranking the weak and strong points of this reward using Kendall's coefficient of concordance, the strong and weak points of Iran police quality management are expressed. In general the main values of Iran police quality management and expansion and the growth of participating organizations, the exchange of successful experience of participating organizations, special attention to behavioral criteria, and the support of commanders from this plan and the existence of rewards are part of these values. The suggestions include holding appraisal meeting in groups, more attempts to improve clients and personnel results due to model more expectations from police stations to display these behaviors, more usage of National Quality Award strong points by Iran police quality management in organization namely first familiarity of personnel with targets and policy and second recognition of strong and weak points of participating organizations and the study of the necessity of strictness of ranking process or the study of model adjustment in future and the reduction of formalities and easy communication with organization can be effective should internet data base set up.

Knowledge increase and people notification are among factors to increase performance and behavioral quality. Therefore education، public notification and relearning are inseparable parts of organizations which have considered service quality growth as their targets. Public notification and education in Iran police in addition to improve service quality، resulted in notifying individual in society and is a tool for realization of social security. Success in prevention of accidents and crime required provision of integrated plans and managerial understanding of prevention methods and process. Furthermore filtration and targeting education plans regarding addressees characteristics are among executional requirements of any educational plan. In this article a framework for targeting education and public notification are introduced to improve service quality. Introduced framework has three main processes which each in turn analyzes target society using data mining methods، codification of educational approaches، adaptation with target community and execution of educational plan. To study introduced framework، a case study among offending drivers in traffic police domain was carried out.