نشریه توسعه سازمانی پلیس
سال دوازدهم شماره 3 (پیاپی 54، پاییز 1394)

Iran police is one of vital and sensitive organizations in the country whose mission is guarding and protecting the Islamic revelation values, establishing security and order in the society and providing public and personal peace. Regarding population boom, technology growth and violation and crime complexity, to have efficient police, police forces should transform part of its duties and missions to outside so that it can focus its attention to strategic duties and missions. Therefore the experience of privatization in other countries police have indicated that not only there is no single world approach to privatization but also successful implementation of this plan is subjected to different conditions and factors and has required specific requirements. For this research the library, the experiences of other countries and selection of suitable statistical sample from among experts are used to deal with different aspects of outsourcing and privatization and then strategies and approaches, musts and must not, requirements, obligations, concerns and Iran police strategies in applying these important policies are extracted. The aim of this research is applicatory and smart PLS2 software and structural equation modeling are used to analyze the data and confirmed by affirmative factor analysis.

One of the most important tools that will help police in critical conditions is emotional intelligence. The purpose of this article is to study the role and the significance of emotional intelligence factors in management of crisis, accidents, rescue and relief. The value of self-conscience and self-management, relation building, intuition and emotional factors in crisis management, accidents and rescue and relief are undeniable. Police at time of occurring crisis or accidents can improve team morale and environmental enabling by emotional intelligence characteristics. Therefore police officers with emotional intelligence through self-conscience and understanding, feeling and management of their emotion, knowing individuals needs and attention to those needs, feeling empathy towards others and participating them in decision making at time of accidents, fast adaptability to critical crisis, relation with mass media efficiently and effectively, using logic and emotion simultaneously and so much self-reliance (which requires to have suitable emotional intelligence) can transform critical conditions into balanced conditions of before crisis and accidents.

Today in regard to personnel increasing anxieties about living conditions and profession prospective and close relationship of personnel profession satisfaction to organization client's satisfaction, provision of suitable insurance services by organizations has become a major principle. Therefore in this research the percentage of armed forces personnel satisfaction from services of one of affiliated insurance institution are studied and the perception and the expectation of clients are analyzed. This is an applied research and its nature and method is analytical and descriptive and its type is metric. Statistical population are all assured of organization affiliated to armed forces and 3000 persons are statistical population and the sample is 190 persons. The questionnaire measuring tool is SERVQUAL standard which its credibility and validity are confirmed through similar researches. Exploratory analyses are used to define the characteristics of testees and questionnaire questions and paired samples t test for illative analysis by SSPS software is used. The research results indicated that there are greet difference between perception and expectation of assured about services that they have received. therefore the afore mentioned organization has not been able to fulfil the expectation of its clients satisfactorily. The results of research indicated that the assured personnel satisfaction level from that organization in dimensions such as tangibility, reliability, responsiveness, trustworthiness and empathy are less than the expected level of assured personnel and current condition will not satisfy them.

In changing world, the process of learning has transformed. World of organization and business are not stable and what has been effective in the past may not be effective in the future. Therefore through learning new habits should be acquired so that our organization will change into learning organization in that case the survival and success of organization will be certain and absolute. Quality management is one of tools that can usher organization towards organization excellence and learning. In this article the effect of comprehensive quality management on organization learning is studied. Likewise the mediatory role of organization learning as superior enabler for organizations in relation between quality management and organization excellence are studied. Research data are collected from manufacturing companies in Rasht industrial city. The research method is descriptive - metric. Information was collected through questionnaires and structural equation modeling and partial least square were used for data analysis. Research findings indicated that comprehensive quality management along with mediatory of organization learning have effect on organization excellence.

Today information technology and communications have subjected the society to greet changes. Vocations, skills, cultures and everything else have been subjected to technology influence. Undoubtedly organizations excellence also have major share in development of such technology. Attention to information technology and organizations excellence models as organizations important resources more than ever have attracted the attention of researchers. Alongside organizations different approaches to leadership criteria, strategies, human resources, external partnership and financial resources, the application of information technology and management information systems are very important and how to manage information in organization is among important criteria in enabling sector of organization excellence models that has been the focus of analysis in organizations appraisal. To study how organizations demark their information and knowledge and monitor the management processes underlying them in relation to each other have been always the major concerns of appraisers in appraisal process and feedback report has always been useful for appraised organizations. In this article the effect of information technology application in organization excellence and service quality in Iran police have been studied and it showed that organizations size has effects on application of information technology systems and organizations excellence models. Also those organizations that have used information technology and information systems extensively have been more successful and have acquired more credits in this regard.

Being a police is considered one of the highly stressful occupations because of the reasons such as long irregular hours, hierarchic structure and safety concerns. Job stress might not only have adverse effects on himself/herself, but also on the officer’s department and family. In this study, however, the effects of the job stress on the spousal relationship are examined. A secondary data that have 1,632 responses by police officer are used to test the hypotheses. Because the dependent variable is ordinal, ordinal logistic estimators are used to find the coefficient effects. The findings indicate that high level of stress experienced in the job is positively, strongly and significantly associated with the dependent variable. Moreover, when the officer used stress reduction/coping programs (SRCPs), the better gets the relationship with his/her spouse. Interestingly, higher level of education increases the likelihood of the spousal relational problems. At the end, several suggestions were made to the police departments in terms of helping the officers that are affected adversely by job stress.