نشریه توسعه سازمانی پلیس
سال سیزدهم شماره 1 (پیاپی 56، بهار 1395)

Iran police as a human centered organization and effective in society is well-known. This organization for enhancing society satisfaction and effectiveness of its service should change or improve its work process proportionate to its environment. Furthermore work measurement and time measurement pay the way for discovering strong points and suitable fields for improvement and by determination of executive programs will help Excellency and improvement in organization. In this article, a model of work measurement and time measurement for performance improvement in Iran police administerial jobs introduced. It is an applicatory research. For data collection a combination of documentary studies and field survey are used. Therefore the research is qualitative and quantitative. Alpha Cronbach coefficient is used for its reliability. Fifty persons selected and out of these numbers, 43 questionnaires completed and 90% results obtained which indicated its level of reliability. After surveying the basis of research and also interview with experts, a model of work measurement and time measurement of eight stages as annulated introduced. For confirmation of the model, three jobs situations from human force department because of crowding and also a great deal of load work selected as sample. These three situations included seven persons and these seven people carried out these nineteen processes. Work analysis indicated that in case of load work standardization and also elimination of reworking, the minimal unauthorized idleness per person in month will be at least 6600 minutes. Therefore these jobs for execution of mission have no need for new human forces.

Competition is a terms that organizations and companies (private and public) constantly speak about but many of them for not having on time and useful information very soon will be removed from competition scene. Information for organization is as blood for body arteries. Now by all these useful and harmful information in environment, how should we use them effectively? One of useful tools for better using information can be organization memory. In this article it is attempted to describe very simply and smoothly the organization memory and its working methods for organization and companies. It is reviewal research and its method is descriptive. The main purpose of this article is to describe organization memory and its obscure dimensions. Regarding aforementioned materials and obtained results from research we concluded that organization memory is one of abilities and facilities and main capabilities of organizations for acquisition of competition advantage and development and progress.

This research is implemented to build and standardize the tools for measuring police behavior desirability. it is descriptive and correlative type. Therefore using stratified random sampling, 400 persons among Iran police commanders and managers throughput country were selected and answered the Iran police behavior desirability questionnaire. Questionnaire validity confirmed by factor analysis. The results indicated that based on Iran police prospect document, questionnaire consisted of five factors of industry, innovation, amicability, sacrifice and authority. Using internal correlation and alpha Cronbach coefficient, questionnaire reliability is calculated. The results indicated that the reliability of the whole questionnaire was 96% and reliability of industry, innovation, amicability, sacrifice and authority factors were 91%,90%,81%,90% and 93% respectively. All indexes were suitable. Finally regarding concreteness, easy implementation, easy rating, easy interpretation, answering time suitability (less than 10 minutes), implementation feasibility for individual and groups, practicality, suitable validity and reliability all indicated that researcher made questionnaire for police behavior desirability is suitable for studying the current and expected situation for police behavior desirability and tracking movement strategy is aligned with Iran police prospect.

The purpose of this article is to study the relation between service quality and personnel contact method with clientage satisfaction in Bandar abas police stations. In this research the effect of factors such as tangibility, trustworthiness, responsiveness, reliability, congeniality, speed, honesty, accuracy, exactness and clarity on clientage were studied. This research from aim point of view is applicatory and from nature point of view and method is correlative. The statistics population of this research is clientages of all aforementioned police stations which have more than 100000 persons in 1393. From aforementioned statistics population based on karjeci and Morgan, a sample of 384 persons were determined which by stratified random sampling and by appropriate ration method the share of each police station and its relevant clientages were specified. The tools of data collection were three standardized questionnaires. The results of research indicated that between service quality and personnel contact method (and its constituents) with clientages satisfaction there is a positive and meaningful relationship. The research experientially indicated that the factor of reliability with coefficient of 57% has the most effect on clientage satisfaction and factor of tangibility with %.08 has the less effect.

In this research the causes of quality management stagnation in certain police stations were studied which already have received rankings but their rankings have declined. This research from aim point of view is applicatory and from method point of view is descriptive which metric method is used. The statistics population of this research is all police stations in province A which has requested to take part in quality management festival in 1393.The research statistics sample consisted of police stations chiefs, quality management officers and police station department's chiefs. Data collection tool is questionnaire which was implemented in the field. Its reliability confirmed by alpha Cronbach %.891. Research results indicated that from statistical point of view the organization efficacy before and after quality management was different. Efficacy after quality management has improved. But the individuals view about quality management implementation are not the same so this heterogeneity of targets and viewpoints have resulted in downturn of their rankings.

Emotional intelligence which has the ability to employ the power of thinking and to understand feeling and to create emotion in dealing with problems is very important. Importance of emotional intelligence in daily life for public in general and for police personnel in particular cannot be ignored. Much of prior research in this field has proved the irrefutable role of emotional intelligence in daily life .Recent research has implemented with the aim of studying the relation between emotional intelligence and job performance in police organization by focusing on Mashhad holy city eighth imam special unit forces. For this aim, Mashhad holy city eighth imam special unit forces selected for statistics population .400 persons selected from among personnel by regular random method from organization personnel list for participation in research. Present research is applicatory –descriptive. Regarding data and information collection, the research method of analysis –descriptive and library –documentary and field research were used. For data analysis, statistics methods such as regression analysis and by combination, excel proccing software and SPSS analysis software were used. The research results indicated that meaningful and positive relation between emotional intelligence and police forces jobs performance exist. Also in this research the results indicated that by controlling personal characteristics and epistemic ability, emotional intelligence explained a great deal of variance in job performance.