مجله آموزش عالی ایران
سال هفتم شماره 2 (پیاپی 26، بهار 1394)

the main purpose of this study is to conduct a comparative study of educational services quality of postgraduate studies at an old and a new university in Iran. Theoretical framework of this study is lifecycle theory. A descriptive research method was chosen. Society and sample of the study were selected form those departments which have postgraduate programs. Two questionnaires were used to collect information based on SERVQUAL measurement instrument that are as follows: Tangibles: Appearance of physical facilities, equipment, personnel, and communication materials, Reliability: Ability to perform the promised service dependably and accurately, Responsiveness: Willingness to help customers and provide prompt service, Assurance: Knowledge and courtesy of employees and their ability to convey trust and confidence, Empathy: The caring, individualized attention the firm provides its customers. The result showed that there is a difference between SERVQUAL measurement instrument in criteria such as Tangibles, Reliability, Responsiveness, Assurance and Empathy.

in recent decades, the market ideology with megatrends such as commodification, commercialization and entrepreneurs has been shadowed on the higher education . This is marginalizing the Critical missions of universities. The student is being reduced to a customer. The image of students about university is also affected by these cases. This study was conducted using a qualitative method. The aim of this study was to evaluate the perception and lived experience of students in a big public university in Tehran. Phenomenological approach helps to close contact with meanings in the minds of students and their meanings of being at university. Exploratory in-depth interviews were conducted with 25 students as a purposive sample based on data saturation. The categories extracted by thematic analysis derived from Streubert and Carpenter. About 70 percent of utterances shows a negative experience of participants from the university.
The result is a systematic description of the lived perception of the students about Iranian university. Social image of the university among the students has been flawed and has been become problematic. Students participating in the study have come to the university but not only with their minds. They have come with their bodies, all kinds of needs, feelings and passion of their lives. They have come with having a sense of the game, joy, participation, community
building, identity and other aspirations. They want the university not only for education but also as a social club. This expectation seems to be less met the managerial, financial and political problems prevent Iranian university from achieving success in the development of students. Students can be seen clearly in the sense of discrimination. It seems that oral culture, face-to- face relation and emotional communication are still important for Iranian students. Iranian student space in terms of the results of this case study is going through the period of academic elitism and the traditional sense of teacher –students. The maximized rigid regulation and bureaucratic procedures of university are reflected in student lived perception in an uncomfortable state. Participants are reluctant to most of their general courses.

the main purpose of this research is to investigate safety, economic and social - cultural condition of foreign students at public universities in the 1392-93 academic year. Therefore, based on survey methodology using a questionnaire, survey data were collected from 95 international students of Tehran University, ShahidBeheshti University, Tarbiat Modarres University, Qazvin Imam Khomeini University, and University of Medical Sciences of Mashhad. Data analysis showed that % 66.3 foreign students can complete courses at their appointed time, 80% of them have not failed ever since starting their studies in aforementioned universities. But those who were experiencing academic failure noted factors such as problems related to the "Language", "lack of motivation", "the inability of the lecturers to deliver the right content" and "difficulty of content course" as most involved factors. They stated that they feel most secure "during the day and at university" and the least secure "in the evening and while using public transportation". Most of them, % 73.7, are of "medium to high" economic situation to live in Iran. Approximately % 58.1 of the students stated that professors do not discriminate against them. % 81.1 of them felt that Iranian’s discriminating against foreigners is at "moderate level and beyond". While % 78.5 of them believed that Iranian students discriminate against foreigners at an "average level and more than that".

for the last two decades, financing the higher education and specially funding have been posed as an important issue in most countries such as Iran. The main question of this study is to globally investigate financing models in higher education. The purpose of this research which is done by descriptive and library method is to extract some lessons in order to improve current financing conditions in Iran. Findings show that Praneviciene & Puraite model (2010), Baro Crawford model (2005) and Ziderman & Albrecht model (1995) are among the most important models. Based on these models and according of theoretical knowledge and practical experiences of authors it is suggested that quasi-market financing models should be used in the fields with high social demand and high employment rate. In other fields which non-governmental actors do not show special interest for collaboration and investment, the bureaucracy model can be used.

The main objective of this study was to identify and validate the symptoms and behavioral factors influencing the formation of university teachers in student's critical thinking. This study implements a mixed method and the target is in the area of ​​applied research. The sampling method in the qualitative unit was snowball and in the quantitative unit was stratified random sampling. Semi-structured interviews were implemented on 16 faculty members and Ph.D students. In qualitative unit, Content analysis and open and axial coding method was used for information analysis. Analysis of interviews showed 7 behavioral components and 28 symptoms for critical thinking. The questionnaire was administered to 355 (255 girls and 100 sons) undergraduates of class 92-93 at Kharazmi University during the first semester. Using markers obtained, the questionnaires were made and came into force on undergraduate students. Analysis showed accepted reliability and validity for instrument. Due to the nature of study in the unit of quantitative, the statistical methods used were exploratory and confirmatory factor analysis and fit of one factorial model. Results showed that behavioral components include communication skills or teacher’s classroom behaviors, campus or classroom space, teaching skills or teaching methods, behaviors outside of the classroom teacher, teacher demographic characteristics, a scientific spirit of openness and helpfulness’ teacher, teacher training and research activities.

the aim of this research is investigating the relationship between learning styles and thinking styles in students. Population consists of whole BA and MA students of Technical- Engineering and Psychology- Educational Sciences colleges of Tehran University. A sample of 200 students (50 Psychology- Educational Sciences college, 150 Technical- Engineering college) who were selected using the stratified sampling method was identified. To measure research variables, 2 questionnaires were used; Sternberg’s Thinking Style and Vark’s Learning Style questionnaires. To test the research hypotheses, Pearson correlation and stepwise regression statistical methods were used. The results showed that in the learning style, the visual style is the dominant style of most of the Technical - Engineering students and the reading–writing style is the dominant style of the students of Psychology- Educational Sciences.