فصلنامه مطالعات مدیریت راهبردی
پیاپی 1 (بهار 1389)

Strategic control is a vague subject itself, and has a more vagueness in multi-divisional and holding companies. Earlier researches have introduced formality and preciseness (Amount of Performance Evaluation Criteria) of the process of strategic control in HQ of Holding Companies. We tried to test correlation between these two dimensions and performance of holding companies listed in Tehran Stock Exchange. ROI and M2 were used to show the level of performance and a questionnaire was prepared to determine the strategic management style of each company. MANOVA Test showed no significant correlation between formality or preciseness and the performance. A combination of formality and preciseness that made four strategic control styles resulted in a significant correlation between performance and just formal with lower amount of performance criteria style. This correlation for other styles was insignificant. The main contribution of this study is to present an integrated model of strategic management so that the alignment of Strategic Formulation, Implementation and Control based on strategic referent points causes better performance level. Our findings completely Support this hypothesis.

Decision making is a backbone to establish the organizations and direct them to do the best activities and development functions to reach the known strategic goals. Strategic goals are based on managers’ intuition and his knowledge characteristics to recognizeand forecast its impacts. These expectations depend on environment scanning. The scope and the levels of organizational processes need to have an efficient strategic decision making system (SDM) based on heuristic and systematic frameworks. The other aim is to survey the capabilities of enables of an expert system to enhance the SDMprocesses. Thus, the governmental organization selected as a population with 68 of its managers on strategic and tactics levels. The research has seven hypotheses. These hypotheses have following key variables: recognize of organizational problem nature, intuition capabilities of decision makers, opportunities, selecting appropriate alternatives and evaluating the SD levels. These types of characteristics of variables set to study and test by expert system. After data analysis and testing hypotheses, interpreting the findings to design and utilize the heuristic system for strategic management levelsabout the research goal organization.

Knowledge management(km) have become a major issue not only for academics, but also for governments, regulators, enterprises, investors and other stakeholders during the last decade. Although most of the knowledge management and intellectual capital analysis refers to private firms, this growing interest has extended from private organizations to public ones, such as universities and research centers. This latest concern is due to the fact that universities’ main goals are the production and diffusion of knowledge, and their most important investments are in research and human resources. Despite the fact that their main inputs and outputs are basically Components, there are very limited instruments to measure and manage them. Because using fuzzy set theory, since staff perceptions of knowledge management are generally expressed subjectively in vague linguistic terms, thus, this paper tries to apply fuzzy approach to knowledge management in academic institutions and analyses the gap between staff and faculty members expectations and perception. We found that, in generally, public universities have better situation in knowledge management relative to private universities. It is apparent that The greatest gap in private universities, are in the knowledge creation and learning organizations dimensions.

Quality in service organizations takes place in the process between customer and service provider. In fact, for determining service quality, the difference between what customers feel that they will receive and what in reality provide is measured. In this paper, using the studies of service quality attributes, five sets of quality measures were identified and these indicators or measures, through the analytical network process (ANP), are then weighted. The Priority weights are, in turn, used in a goal-programming model to select the best set of quality control instruments for customer data collection purposes. This article proposes a way that will allow weighting (prioritizing) of a firm's unique service quality measures and considers the real world resource limitations (budget, hour, labor, etc.), and selects the optimal set of service quality measuring tools. This article addresses two important issues: how to incorporate and decide upon quality measure tools in a service industry, and how to incorporate the ANP into the model. A case study is also proposed in this article to show the application of the combined model.

One of the most important reasons of inefficiency in administrative system of the country, low satisfaction of citizens of governmental services, and not achievement to the goals and countri's macro sterategies in the vision document and 5-year developing programs. Now there is an important question that "What basically is the public managerscompetencies in Iran?"The last goal of research is to increase the efficiency of countri's administrative system through preparing suitable bases for maintaining the meritocracy. In this research, competency is called to those group of values, knowledge, personal characteristics and skills of public managers which are appeared in job and organizational behaviors and those factors as a manager's characteristics, could bring a better performance. Competency pattern of state middle managers in Iranian economy and industry section has been planned in three steps with synthetic

First, The priority list of manager's competencies was obtained by searching in documents, references, books, sources, and various evidences, with the compound way by using different views such as cultural and historical, vision and forcasting, job functions, comparative studies andwith utilize the data-base method. In this section, researcher could find more than one thousand competency with utilizing the inductive strategy zing, they were categorized in 4 dimentions, 12 elements and 42 indexes and they were defined with definitions and behavioural descriptions.The result shows the high expert's acceptance of 4 dimentions: knowledge and wisdom of public managers, personal charactritics, skills and managers valusesas the core dimention of strategic competency pattern of state middle managers in economic and industry sector.

Banks and financial institutions play an important role in development of any country. Nowadays, due to the considerable number of banks, financial and credit institutions in the country, also according to privatization trend of public banks and transformation of them, their performance evaluation has become very important. The purpose of this article, is presenting a fuzzy multi- criteria decision-making method. In this survey, by using expert views and library research, performance evaluation criteria in financial and nonfinancial levels for three banks have been found, then by using fuzzy AHP method, criteria were given weight and finally the banks were ranked by using TOPSIS. In according to the achieved outcomes, non-financial outcomes are more important than financial performance. In evaluating financial performance, resource share criterion was the most important and profitability and ROA were placed afterwards. In evaluating non-financial factors pricing was the most important while quality of services and electronic banking were placed next. The results indicate that by merely having good financial performance, improvement in a bank overall performance, could not be expected. In contrast to these results, performance evaluations often take place on the basis of financial and non-financial factors are given less credit in this respect.

Think thanks play an essential role in developing general policies and increasing the related capacities. The way of organizing them is among the determinants of this role. Therefore, it is necessary to revise their organization regularly in order to recognize the properorganizing relative to the think tank's goals and other unstable environmental, economic, social conditions. In each revision the barriers leading to reduction of think tanks efficiency will be discovered and overcome. In this way their competition and attempts will increase in order to improve public policy's capacity. In this regard we use the literature, extracted its theoretical principles and distributed among the universitie's scientific members in the form of a questionnaire. The results achieve by the Freidman and T.test revealed that some barriers have the most effects on the organizing think tanks and their effectiveness. On the other, hand three factors have not been assumed as effective barriers in organizing think tanks. They have been considered in discussion and conclusion. Finally, the research's suggestions have been offered.