فصلنامه چشم انداز مدیریت دولتی
پیاپی 13 (بهار 1392)

The purpose of this study is to examine the process model of “Hypocritical behaviors in interpersonal communication at workplace” and relations among its components in the frame of exploratory mixed methods. In this regard we selected a 187 employees sample from a public organization using probability sampling and distributed the 101 items researcher- made questionnaire, which was developed through first (qualitative) phase of research. As a result of acceptable fit to the data to structural equation models and significance of regression coefficients, hypotheses were confirmed at the 0.99 level. The results indicate that causal conditions effects positively on multi-dimension acquisitive impression management, which in turn and accompanied by context and managerial and organizational intervening conditions effect positively on hypocritical behaviors in interpersonal communication at workplace. These kind of behaviors and intervening conditions cause individual consequences (special for primary and secondary actors, and upright spectators; common between secondary actors and impotent spectators) and organizational consequences include of interpersonal trust deduction, organizational silence, and reproduction of hypocritical behaviors in interpersonal communication at workplace.

The main objective of this study, is, designing a process model of city branding for IRAN's metropolises. This research was a qualitative study using the grounded theory strategy. In this study using purposive sampling and snowball technique, selecting 17 municipality managers and universitie's Professors in fields of public management, urban management, marketing management, system management, strategic management, urban planning and political geography with deep experience in the field of city and brand. Then data from Depth semi-structured interviews analyze via open coding, axial coding and selective coding. Research findings show that defining a clear urban management position in national planning system, land use planning for determining cities functions, changing attitude towards brand's concept, reducing rants and increasing competition opportunities and also city's research and functional capacities, are casual context of city branding in Iran's metropolises. Intervening context are: financial recourses and social capital of the city, good institutional and political environment and facilitator government. This study also proposese a process model of city branding in IRAN. Research finding shows consequences of city branding in Iran's metropolises is: helping to economic of city; increasing influence of city; creating desired image of city; aligning massages of city; increasing citizen's loyality; increasing city's attraction; and decreasing city's marketing costs.

This study examines the relationship between cultural intelligence and organizational citizenship behavior (OCB). For this purpose, 108 employees from the Agriculture Education and Researchs Centers of Lorestan were selected. Research method is descriptive-correlative. Regarding the limited society, every member was studied using census method. Instruments of the study were cultural intelligence and organizational citizenship behavior questionnaires. Results indicated that there were significant relationships between cultural intelligence with organizational citizenship behavior. According to progressive regression analysis results, three components (cognitive, motivational, trans cognitive) have high capability to predict organizational citizenship behavior, that cognitive component has the most important role and the highest level.

During several years a go extensive discussions are made respecting importance of the knowledge management in the society. Knowledge management and its strategic concept are promoted as significant and required parts of organizations concerning their lasting and maintenance of their competitive capability. Most directors, consider knowledge as fundamental factor of organizations stability, anyway knowledge and its sharing always have been a valuable asset and important portion of production and services. On the same basis Bank Parsian through this research has tried to examine and study rate of the knowledge sharing relation with service rendering quality of its organizational units and in this direction has examined the five dimensions of the sharing namely –systematic, open, hidden, expertise and strategic, which include the five tangible dimensions, reliability, responsiveness, warranty and empathy. Research methodology is descriptive and cohesive. The statistical associations of this research too, were presidents of departments, experts and operators of the organizational units. The results obtained from the research should that between the knowledge sharing and organizational service quality of this bank there is a significant relation.

To overcome uncertainty, complexity and dynamic conditions, one of the ways, is having a capable human resource. Motivated personnel that work in the line with organizational goals, will have enormous interests to the entire organization. Intrinsic motivation is a new concept that currently has attracted the opinions of many management scholars. This multidimensional concept, has been defined in terms of the perceptions and beliefs of employees towards their role in the job and the organization and it allocates various psychological states such as self-efficacy feelings, be effective feelings, the power of choice feelings and be meaningful feeling of the job to itself. In this study, the effect of spiritual leadership on intrinsic motivation has been investigated using structural equation modeling approach in the University of Isfahan. Data collected were analyzed using Amos software (version 18). Results show the confirmation of the hypothesises.

This research survey maturity level of performance management system in Khorasan Razavi gas corporation based on people capability maturity model. This study also is based on applied goal and on the basis of data collecting is descriptive. In determining of maturity level in performance management process area, 92 employee with using cochran formula of estimation of sample size, were selected randomly. The questionire on the basis of peaple capability maturity model was selected research tool for data gattering that reliability assess is 0.953. And collecting method for literature reviewis desk research. The result indicated that performance management process area in khorasan Razavi Gas Corporation on the basis of people capability maturity model is not optimum in second maturity level.

The purpose of this study was investigating the relationship between organizational learning and organizational commitment. The population was employees of social and cultural assistant of municipal of Tehran. 245 people selected as sample. Two Questionnaire as instruments of research were used: organizational learning questionnaire (OAS) and Allen & Mayer’s questionnaire of Organizational commitment (1991). At last 237 questionnaires were analyzed. The results using the Pearson correlation method showed that there are meaningful relationship between Organizational commitment & organizational learning. Another results of the research showed that there are negative relationship between education level and Organizational commitment.