فصلنامه چشم انداز مدیریت دولتی
پیاپی 18 (تابستان 1393)

Every political system with every political ideology has a kind of national governance mechanism. The key principle of this mechanism in every country is its public policy. Related to approach to public policy (rational, political, discourse, institutional and chaos), attendance or less attendance of people in national decision making occurs. Therefore, participation or less participation of people is the result of this kind of public policy. Invitation of people to silence against some national subjects besides the messages that public policy imparts, takes practical aspect. So in all countries there is a degree of silence, related to the nature of their political system and public policy. Doubtless decreasing of people attendance (increasing national silence) has negative consequences for political systems. For the first time this paper using a kind of qualitative research tries to explore the consequences of national silence for political systems and give some advice for Islamic Republic of Iran.

Doing ctivities through team method provides potentials for full utilization of human resources. There are various signs showing the success of teamwork. Most of organizations have followed this experience and have tried to establish work teams. The purpose of this research is to explain the team factors affecting on the effectiveness of work teams. With regards to the purposes and the essence of the subject this research is a kind of descriptive correlation and casual-comperative research. The statistical society of the research consisted of the employees of Iran Water resource Management Company, working in the reconstructive projects of the company. A total of 185 employees were asked as the research statistical sample by taking classified random sampling method. The research data was gathered by taking the questionnaire, after the investigation of the validity and stability of it. According to the conceptual model and the extent of the statistical sample, Smart PLS softwere was taken to test the model and the research hypothesis. The result showed that in order to reach to the effectiveness of work teams, organizations’ cultural Values and its structural components should be defined in a way that facilitate team work and can help organization to design its systems consistent with situation and contingency of team work. This action affects on team processes and through it can improve the effectiveness of team work within the organization. The relationship between the components was explained in the statistical analysis and testing the model part of the article.

Today, the problem of corruption in the public sector is a remarkable challenge that has prompted managers and leaders to try to find a solution to reduce corruption. On the other hand, IT capabilities have led to the formation of concepts such as e-government that can be viewed as an option for transparency and reduction of corruption in public agencies. In this regard, through examining the application of information technology in public agencies within the framework of forming the egovernment and its indices, such as egovernment development index (including three components of online services, telecomm infrastructure, and human capital), the present study examines the relation between egovernment and transparency and reduction of corruption in administrative affairs. The results of the present study indicate that fostering the development of egovernments can lead to higher transparency and less corruption in the governments’ activities.

In today's information age, many manufacturing and service organizations have been faced with severe challenges in their field of business due to competitive environment and market expansion. Therefore to overcome these challenges they are forced to reengineer or re-design their business processes in order to create more added values as well as to remove non-value activities. This study addresses the redesign process through a qualitative evaluation system in Tehran Metro Operation Company. With this regard, a composite reengineering methodology has been used from PIP and Hammer-Champy through the application of best practices. This study is a descriptive and applied research in which the required data and candidate best practices were collected through library studies, workplace observation and interviews with experts in the field. Many best practices were used for the reengineering process such as eliminating unnecessary tasks, re-sequencing, reducing the number of involved people, increasing specialists, merging two or more functions, increasing control, automation of tasks and use of technology. As a result, key performance indicators were improved including increasement of staff participation in the recommendations system, increasement of recommendations handling, increasement of executive recommendations, improving the efficiency and productivity of recommendation process as well as reducing the time to handling processes. Best Practices effects are presented by evaluating quality factors.

The aim of the present research is to an exploration of the dimensions of internal marketing in information and knowledge services and its effect on extra- role behavior: The analysis of the mediator role of organizational Commitment. The research is applied in this goal and is descriptive in its data- gathering and it is correlation- type, obviously based upon structural equation modeling. The sample is the staff of central libraries of Tehran’s state universities. For this purpose, a researcher-made questionnaire with four dimensions (empowerment, education, communication and motivation) was used for a study of internal marketing, and the Tsai questionnaire (2008) was used for the study of organizational commitment, and for citizenship behavior, the three subscales of helping, civic virtue and sportsmanship of the Hill questionnaire (2002). The impact of internal marketing on organizational citizenship behavior was rejected, and the role of organizational commitment was detected as mediator.

The environmental challenges of the present age, has forced the organizations to search the ways to preserve their Survival in order to respond to environmental changes. So, they need to more Empowerment employees. One of the underlying factors that can play an important role in empowering employees is the organizational trust. Thomas and Velthouse (1990) suggested that empowerment not only results from individuals’ assessments of their work tasks, but also depends on contextual factors such as employees, interactions with their superiors, peers, and subordinates. In this regard, this study is about The Role of organizational trust in increasing employees Psychological Empowerment. The research statistical society is Employees of tax affairs of the province of Gilan.The number of statistical society are 730 persons and the size of sample are 155. In this study, two-stage cluster sampling is used. Necessary data is collected by using the questionnaire and were analyzed by Pearson statistical and multiple Regression statistical technique. The results of research indicate that from three component of Organizational trust, at first the lateral trust and then institutional trust have the meaningful role in explaining of employee's Psychological Empowerment that altogether their role were 35 percentages. The result of research with using of multiple regression indicatethat vertical trust have not the meaningful role in explaining of employee's Psychological Empowerment.

The rise of the “new economy”, one principally driven by information and knowledge, is attributed to the increased prominence of intellectual capital (IC) as a business and research topic. Intellectual capital is implicated in recent economic, managerial, technological, and sociological developments in a manner previously unknown and largely unforeseen. This study examines the influence of knowledge management capability on intellectual capital in Raja Passenger Trains Co. Based on the work of Bontic on intellectual capital and Teresa on knowledge management capability, a structured questionnaire was developed and administered to experts and managers in Raja Co. The results show that there is a significant correlation between examined factors and intellectual capital. SPSS software has been used for Analyzing data in this Research.