فصلنامه پژوهش های مدیریت در ایران
سال شانزدهم شماره 4 (پیاپی 78، زمستان 1391)

Production firms select and design their proper production system by attention market and resources. Production systems or production process be introduced by series of variables. The one of their most famous is product-process matrix of Hayes and wheelwright. It intoduce production process by using product adult and process adult variables. In this research، after survey previous studies، be recognized new dimentions to intoduce production systems. These dimentions defind by structural and infra-structral manufacturing decisions. A Sample with size 245 be selected from production firms in iran. Multiple discriminant analysis used to analys data. Results show that could introduce Iranian production systems on “Technology-Source” and “Quality plans” dimentions. Finnaly، represent conclutions and recommends for future researches.

The project excellence model (PEM) evaluates projects by a comprehensive approach and measures the success and excellence of a project based on a set of pre-defined criteria. This model includes nine evaluation criteria that one of them is the “leadership” criterion. The execution responsibility of leadership in projects is undertaken by project managers. In this paper، a comprehensive conceptual competency model is presented by focusing on the PEM''s leadership criterion. This model suggests three general dimensions as necessary criteria for evaluating project managers، which are knowledge competency، performance competency and behavioral competency. Moreover، in this research، to achieve optimum evaluation process، a new multi-attribute decision making (MADM) method is designed integrating the Delphi and VIKOR techniques in a fuzzy environment. The proposed competency model and fuzzy hybrid evaluation method can be considered as a decision support system (DSS) that not only helps development of the project excellence level but is a move towards systematic planning and scientific decision making in the successful project management process.

Attaining wellbeing and promoting standards of citizen''s life is one of the pillars of national security of countries since a long time ago، and success of governments in achieving this goal is interpreted as one of their power elements، in a manner that guarantee of social member’s survival and achieving good and happy life is counted among major mission of governments. In present research، besides review of present literature about wellbeing، promoting national wellbeing is considered from perspective of improvement of public service qualities and good governance. Research methodology includes both descriptive and correlation analysis based on Structural Equation Modeling. Data was collected by means of documents and libraries studies. Research results indicated that improvement of good governance components result in national wellbeing promotion. Meanwhile، promoting good governance pave the way of wellbeing promotion in quantities direction such as gross domestic product، education، research، health and … and qualitative directions such as happiness. In other words، promoting good governance has dual objectives such as improvement of quantitative indexes like national product and growth of qualitative indexes such as decrease of social costs of economic growth، safeguarding resources for futur and stability of growth.

Today ICT is growing remarkably and considered as a very important enabler in different enterprises، and then، reaching the goals of an organization is almost impossible without it. The aim of using ICT is to achieve the business goals and ensure following the strategies. Therefore the organizations should benefit from ICT solutions to move toward their goals، using ICT solutions effectively، but without having appropriate processes will be a very difficult job. according to COBIT، As the IT Governance provides a structure for connecting IT processes and relating information to enterprise goals، strategy and business requirements، and it integrates optimized methods of IT planning and organizing، acquiring and implementing، delivery and support، monitoring and evaluating for dual goals of risk management (for making the confidentiality، availability، reliability and compliance) and acquiring benefits and advantages (efficiency and effectiveness)، first، the maturity level of enterprise processes of information and communication technology (ICT) organization of Isfahan Municipality has been assessed in this paper by using this framework and then a new aspect of COBIT and the relations between its different components are discussed. Finally considers the following question: Does the rising of maturity level of enterprise processes lead to increase the meeting of the business requirements?

The most important factor in brand development and maintenance is creating loyalty in costumer’s views، attitudes and behaviors. In recent years making use of human metaphor and giving personality to the brand in various studies have been used. For this reason in this study، Hyperstar brand as one of the biggest private chains have been choosed for evaluating the impact of brand personality on attitudinal and behavioral loyalty. Population for this study consists of all the costumers of Hyperstar in Tehran. Necessary data was gathered with questionnaires with 23 questions from 120 respondents which were choosed with the method of convenience sampling. For testing the model the method of least partial squares and PLS Graph were used. The results showed that four dimensions of responsibility (β=0. 212; t=2. 49)، activity (β=0،276; t=2. 690)، emotionality (β=0. 223; t=3. 204)، aggressiveness (β=0. 154; t=1. 905) have impact on attitudinal loyalty، and attitudinal loyalty (β=0. 777; t=12. 415) on behavioral، but brand’s simplicity (β=0. 125; t=1. 618) have no impact on attitudinal loyalty. Furthermore from brand personality dimensions only activity (β=0. 104; t=1. 881) have impact on behavioral loyalty. Therefore it could be concluded that in the evaluation of the impact of brand personality on loyalty، it is better that attitudinal and behavioral loyalty be evaluated separately.

Today، concepts and factors such as competition، trading، production، supply and logistics as well as purchasing are changed dramatically. Conventionally، organizations were relying on internal markets for their purchasing and supply attempts. Therefore، purchasing principles and regulations were dependent on internal circumstances. However، with the advent of big multinational companies، which based their considerations mainly on international environment، these principles and regulations have become more different. In some countries، however، there is still a combination of conventional and modern principles running in the area of production and trading. For instance، although supply and provision are performed in a global level، the main problem that production companies face in Iran is importing process. Therefore، this article has studied the process of importing process in Iranian auto industry in order to identify and rank the importing process risk factors using Multiple Criteria Decision Making (MADM) approach. Thus، after a brief literature review، factors affecting importing process are enumerated. Finally، they are ranked using Analytic Hierarchy Process (AHP) technique.

In this paper the As-Is model of the organizational affairs process of the NIORDC (National Iranian Oil Refining and Distribution Company) was drawn by the use of BPMN modeling tool، and then its simulation model was modeled by using SIMPROCESS simulation software and relative parameters were defined. Necessary scheduling in defining simulation parameters were extracted and set according to available organizational documents and archives. Afterwards، justification and verification of simulation models were tested by using statistical tests. In the next stage، several reengineering scenarios were suggested and designed according to BPR rules، experts'' viewpoints، brainstorming sessions، and the facts found during project implementation. These scenarios were modeled by using BPMN modeling tool، and then their simulation models were designed. Since these scenarios are about the future situation of the process، only some justification and verification steps of simulation models were considered. Finally، on the basis of defined indicators in the beginning of the project، values of them were calculated for each scenario and each one was analyzed on the basis of cost-benefit analysis. At last، these scenarios were ranked by using AHP method and their scores were counted in order to suggest to the management. Keywords

Fuzzy linear programming problems are models in which all parameters as well as the variables are represented by fuzzy numbers and are known as FFLP problems. In this paper the shortcomings of the existing methods are pointed out and to overcome these shortcomings، a new method is proposed for finding the fuzzy optimal solution of FFLP problems. To illustrate the proposed method، numerical examples are solved and the obtained results are discussed. Results show that the proposed method is capable of finding the optimal solution in all areas existing methods have shortcomings and its main advantage is simplicity in computations.

With the increasing pace of science and knowledge in today، s world، the company in order to comply with the condition environment variable to use communication technology and capital investment in this technology is growing rapidly. Performance evaluation is one of the main concerns for monitoring this agreement. Recently applied the theory of data envelopment analysis (DEA) and grey theory for performance evaluating has been highly regarded. Considering the importance of telecommunications as a leader in the field of communication technology and necessary to evaluate the performance of these two techniques have been used in this study. For this mining first set of criteria in evaluating the financial performance of telecommunication and the importance (weight) each was determined using the number of grey. Then، technique of using DEA model for evaluating and ranking the telecommunications companies were presented. The result indicates that the major telecommunication companies province in Markazi، Tehran and Khuzestan have the best financial performance.