فصلنامه آموزش و توسعه منابع انسانی
پیاپی 18 (پاییز 1397)

managers, especially human resource managers, are recognized as the most important guides in development programs and they can do this in a desirable way if they, themselves have the learning spirit and have a documentary individual planning for development and excellence. In our country, despite the attention to the development of managers in different fields, the approach of determining how to implement this development is not very relevant in terms of the specific competencies associated with the organizational domain and business environment and this issue has also been neglected in the banking system. The purpose of this research was to provide a pattern of the individual development plan for HR managers of the banking industry and to explain the components of the development plan and the relationships between them. To provide this framework, the literature and background, models, views and research on the individual development plan were widely studied and the primary pattern was designed, using the results of this step. Then, semi-structured interviews were conducted with 14 senior HR managers in the banking system, and the data were analyzed by using the software analysis (QSR Nvivo). In the following, A group interview was conducted in the form of a focus group with six human resource specialists in the banking industry and professors in this field to validate the proposed framework. Finally, in order to validate and prioritize these components, distribution of the questionnaire has been considered among 32 high-ranking HR managers of the banking system as another step of research. In the presented pattern in this study, the influential factors (strategy, culture and organizational texture), success factors (organizational requirements, design requirements and individual requirements), and Results (cognitive, attitude, skill and performance) are as the components of the individual development planning. Also, expected competencies and competency-based dimensions and how implementation of development measures for the HR managers of the banking industry are identified.

Paying attention to faculty development programs is one of the strategies to enhance the quality of universities. For this reason, universities try to offer various faculty development programs. Faculty members, however, have not welcomed such programs, as expected. Thus, finding the reasons needs researches and studies. Therefore, the current study seeks to identify the weaknesses of faculty development programs from academic staffs’ viewpoints. Using a phenomenological and qualitative design, semi-structured interviews were conducted with 29 lecturers at Shahid Beheshti University. The transcribed interviews were coded in 3 stages using the Strauss and Corbin framework. As a result of this study, 14 weaknesses in the current FD programs were identified, as follows: “negligence in different dimensions of faculty development”, “lack of needs assessment”, “negligence in intrinsic motivators”, “negligence in individual differences”, “low frequency and quantity of programs”, “inflexible schedules”, “weak promotion and dissemination of programs”, “disorganized programs”, “irrelevant subjects”, “irrelevant content”, “ineffective teaching-learning methods”, “low interaction and participation of faculty members”, “lack of effectiveness for evaluation mechanisms”, and “weaknesses in feedback channels”. In order to get a comprehensive view of faculty development programs, the identified weaknesses were categorized and discussed in accordance with the different curriculum components. In General, based on the findings, it can be said that faculty development programs at this university call for a major revision in the four following components: Goal, Content, Teaching-Learning method, and Assessment methods.

The general purpose of this research was to design a competency model for Public Relations managers. The statistical population of this research included all managers and directors of the National Iranian Gas Company and its Subsidiaries. The sampling method was carried out in two parts of qualitative (10 specialists) and quantitative (324 persons). Data were gathered through interview and questionnaire. For data analysis, exploratory factor analysis, confirmatory factor analysis, ANOVA, correlation matrix, variance-covariance matrix was used. The results of this study showed that the seven competencies of personality credibility, skill, ability, general validity, attitude and insight, knowledge, professional credentials constitute the most important competency of managers working in public relations unit. According to the achieved results, Managers of the National Iranian Gas Company must consider these competencies in order to select, appoint and promote managers who has the most efficiency and effectiveness in the field of public relations.

This research aimed at the study of effective developmental factors on establishment of organizational quality management system in universities with emphasizing the development of human resources using grounded theory (GT) as a qualitative approach. Accordingly, to collect data 27 experts from this field were interviewed with purposive sampling method using in depth – semi- structured in three groups: professors, decision makers and key informants in the field of academic quality. Data analysis was performed during open coding stages, orientation and selection by MAXQUDA 12 software. In order to validate the data, collaborative research technique, member checking, and researcher review and reliability index between two coders (Inter-rater reliability) were used. According to the findings of the research, the effective factors on the establishment of the quality management system of the university can be described in the form of 9 main categories and 35 sub categories, as follows:(1) Expected outcomes from higher education (3 sub categories), (2) University education (3 sub categories), (3) Resources and facilities (3 sub categories), (4) University Assessment System (3 sub categories), (5) University management ( 4 sub categories), (6) Great Leadership in higher education (5 sub categories), (7) Internationalization of university (6 sub categories), (8) Conditions governing society (4 sub categories), (9) Interrelation between industry and university (4 sub categories).

The purpose of this study is to examine the relationship between transformational leadership style and justice perception of employees with considering the mediator role of managers' trustworthiness in a semi- governmental company. The data was collected through three kinds of questionnaires; transformational leadership (Bass& Avolio,1999), justice perception (Collquitt,2001) and trustworthiness (Maior& Davis,1999), in total 127 employees participated in this study. Findings indicate that transformational leadership was positively related to justice perception, managers' trustworthiness was positively related to both transformational leadership and justice perception beside managers' trustworthiness mediating the relationship between transformational leadership and justice perception.

The aim of this study was to assess the strategic based approach of knowledge management maturity in Khuzestan Regional Electric Company. The research method was descriptive. The statistical population included 48 experts of this company related to the knowledge management process, because limitation of population, all of them were selected. The research instrument was Kruger's Strategic-Oriented Knowledge Management Maturity Assessment Questionnaire. After calculating the questionnaire validity and reliability, it distributed among population. For data analyzing, SPSS20 software and descriptive statistics including mean and standard deviations, median and minima and maximum were used. It should be noted that for assessing the maturity of each individual strategy-oriented knowledge management phases, comparison of median with second quartile (equivalent to 50%) was used. The results showed from six stages of maturity, four stages included as follows: decision on knowledge management, formulation knowledge management strategies and Implementation of knowledge management strategies. From 97 indexes, 34 indexes were lower than average score that have been reported as inconvenience of company knowledge management. The strategy of the company should be reviewed and knowledge management should be one of the main pillars of the organization's strategy.

Innovative and entrepreneurial skills are among two relatively related aspects of in-service training courses which have been neglected so far. In the current study, we first attempted to obtain a holistic framework including influential elements within innovative and entrepreneurial skill developments in in-service training systems through theoretical studies; then we applied a semi-structured interview with 16 participants comprised of senior managers and experts who have been chosen through intuitive sampling from the target population of the study which is National Organization For Civil Registration to reach a given framework that is able to classify identified elements into innovative and entrepreneurial aspects. Finally five detected elements were prioritized using a questionnaire which are as follows:1)Quantity and quality of in-service training courses, 2)Capabilities of instructors and mentors, 3)Contents of in-service training courses, 4)Manners of in-service training courses and 5)Planning for in-service training.