نشریه گردشگری و اوقات فراغت
پیاپی 2 (بهار و تابستان 1393)

Disabled people have less or very limited chances to enjoy tourism activities. These limitations are not merely caused by their disability but have other reasons like inability of government and tourism industry to make transportation, accommodation and tourist attractions more accessible. Absence of suitable facilities for disabled people leads to inability of Iran's tourism industry to get the most benefit of disabled travelers (and their families), despite the potential of this population to boost tourism sector. Regarding problems, limitations and barriers for disabled people tourism and the absence of any researches on the subject, a questionnaire was offered to 100 physically- disabled members of Raad charity in Tehran to understand their opinions about tourism barriers and difficulties and also about their accessibility to different tourism elements specially for travelling to Iran's northern coasts. The collected data analyzed with statistical tools and Chi-squared test. Three sets of factors were identified for participation of disabled people in tourism activities: 1) limitations and barriers, 2) decision- making factors, 3) participation measures. After analyzing the aforementioned factors and integrating the results, a model was designed for the participation of disabled people in tourism. Finally, based on the proposed model, several recommendations were offered to improve physically disable persons tourism.

Today psycologists focus on the issue that personnel of orgnization must act beyond their formal function. Considering abandant and face to face interaction with customer and nature of services, this concept is more important in services sector. One of skills which can help staffs is OrganizationalCitizenship Behavior (OCB).So,This study investigates the potential antecedents of organizational citizenship behaviors (OCBs) in hotel staffs. The discriptive research method was correlation and the population of this research was personnel of Ariya hotel groups, 500 people. The sample size was determined 112 people by formula of appointing sample size and clster sampling method. The required data is collected using standard Questionnaire:Poodsakef’sOrganizational Citizenship Behavior (2000); narative content of the Questionnaire was confirmed by theorists and for the final confirmation after carrying out an experement amongst 30 people of the hotel employees, Cronbach alpha for questionary of Organizational Citizenship Behavior 0.82. The results showed that all dimensions of OCB among employees of Aria Hotels Groupwas too moderate and reverence and chivalry respectively, had the greatest impact on organizational citizenship behavior. In addition, there was no significant difference between the views of the hotel staff about organizational citizenship behavior according to gender, work experience and education.

One of the most common issues for tourisms in trip is selection of the best hotel according to their criteria. E-tourism facilitates this process for the tourisms. From the facilities, user’s comments among the E-tourism applications play a significant role. This research attempts to reveal likely correlations between data by extraction of different variables in hotel facilities and conducting statistical and data mining approaches. For this, impact of hotel facilities and popularity of the hotel Website on the users’ comments are analyzed. The case studies of the research are a part of the hotels among the important tourist cities in Iran. The results of the research show that among the different variables for the popularity of the Website’s hotel, number of links in Alexa and ranking in Google and from hotel facilities, number and cost of the two bed rooms, were most important factor on the users’ comments. Also, by conduction a clustering approach, number of links in Alexa and ranking in Google were placed in the single cluster.

Recognition and evaluation of opportunities are in heart of entrepreneurial growth actions. Millions of religious interested people visit saint sites as pilgrims each year، so opportunity recognition in domestic religious tourism paves the way to improve the industry quality and fertilizes the growth of Iran international tourism and its relevant services. Because of deficiency in scientific research in this milieu، this article seeks to introduce and prioritize the opportunities based on Ulwick''s measure (2002). By studying tourists'' experience، expert interviews and process approach to this economy، we have discovered a conceptual model for domestic religious tourism Mashhad. Four constructs of opportunity (travel path، destination، religious factors، and managerial and innovative) have been recognized in conceptual model، consisting 50 particular opportunities as variables. Data gathered by two longitudinal surveys (2007 and 2012). These particles of conceptual model have been testified in SPSS by data gathered in two surveys (2007، 2012) and all proved to be significant parameters on this measure. The changes in the measures of factors and particles of religious tourism opportunities have been debated. We hope our conceptual model and longitudinal results could serve to further theorizing in this field.

Present research investigated relationship between customer loyalty and customer experience management (CEM) in hotel industry. The research is survey and the statistical society is all four stars hotels tourism in marivan city also 150 tourism selected as sample. information research gathered by make- researcher questionnaire with reliability. /766(Cronbach's alpha). The research data analyzed by SPSS software in addition hypothesizes are examined through Pearson correlation and Freidman ways. In this study different parts of CEM that include functional, mechanic and humanic Clues are evaluated also its relationship with customer loyalty in tourism hotel examined. The result showed there is positive correlation between different parts of CEM and customer loyalty in marivan city four stars hotels also functional clues had the most influence on customer loyalty and humanic and mechanic clues were at next stages.

Ecotourism development through job creation, economic benefits to many countries, indigenous people will benefit directly. Ecotourism in host countries creates new capabilities that can be used for regional development and human development in natural areas to improve the lives of indigenous people. Overall measure of human development is which aims to develop and create the conditions in which people live long and healthy and constructive benefit. The goal of human development, creating conditions that enable people to live a long and healthy and constructive benefit. Human development makes it possible for people to once again be the center of attention. Because ecotourism sites are located far from urban centers, people in these areas do not have the facilities.The purpose of this study was to evaluate the impact of ecotourism on income, unemployment and livelihoods of indigenous natural areas. The findings show that the nature of the seven regional scale effort in city The findings show that the nature of the seven regional scale effort in city Check the evolving nature of the interaction with the natural sites of indigenous people's quality of life and promote human development is on track.

Tourism value and activities linked with it, the time is lighter we notice income resulted from it is simulated the rank with oil revenues and nowadays to have entitled of it as tourism industry and its electronic the branch that is electronic tourism to have named the origin of potential economic and cultural movements and to have called it as tourism the revolution. This study based on SWOT analysis, is to review the findings of field studies and the results of library studies through questionnaires distributed among the experts society and responsible authorities of Iran Cultural Heritage, Handicrafts and Tourism organization and interviews with university professors from around the country, as well. The analysis’s resulted from model SWOT show Iran country, despite enjoyment of its historical, cultural and natural past history and having sufficient potentials for e-tourism development, faces with multiplicity of decision-makers, poor management and also inadequate telecommunication infrastructures as the key obstacles to achieve this goal. However, private sector investment in tourism and to enable the electronic media in the field of tourism in Iran, to put in working order tourism network by Islamic republic of Iran Broadcasting(IRIB) and to create necessary belief and motivation among tourism senior officials in the performance of electronic tourism as a new and powerful tool for advertising and marketing and preparations for the arrival of tourists to the destination, as well, respectively with weighted scores 0/97, 0/96 and 0/91 of the most important opportunities, and the existence of historical, natural and cultural past history of Iran country, the expansion of private enterprises in the field of electronic tourism and to be prone area to investment and tourism business planning as strengths, alongside to establish coordination among various government agencies and departments, public and private investors and to develop tourism information network and information-sending services and tourism training and also the need to design and implement a ICT comprehensive plan in Iran tourism are considered the most important approaches to develop international the tourism industry of the area.