Evaluating the impact of influential factors on people's satisfaction with the performance of driving schools in Shiraz

The issue of satisfaction is considered as one of the most important subjects in the field of urban research in different countries. The importance of this issue is due to the increasing volume of satisfaction-related studies in public policy agendas and its role as an efficient tool in urban management and planning. This paper aims to evaluate factors affecting the degree of satisfaction of students applying for a certificate from driving schools in Shiraz metropolis. Research method in the current study is descriptive and analytical in which the majority of the data were gathered based on field study using sampling technique. The population of this study includes all students applying for a certificate from driving schools in Shiraz metropolis. By using a sampling formula، the sample size calculated in this study was 265 people. Results show that students put a lot of time and effort in training related issues which was not useful based on majority of them. Also، they mentioned that، the dedicated time for these activities (6 hours)، with consideration of the volume of the “regulations and guidance driving” book، does not meet their needs. Moreover، due to the private ownership of these schools، facilities available are designed to make a profit rather than focus on enhancing the quality of training and therefore driving abilities. Evidence shows a lack of satisfaction with the performance of driving schools in Shiraz metropolis. Therefore، there is no significant relationship between individual variables such as age، gender، education and marital status with the level of satisfaction with the performance of driving schools (for all individual variables، the Sig. (2-tailed) level was greater than 0. 05). Only for the variable of job، the Sig. (2-tailed) level (0. 015) is less than 0. 05; thus، the satisfaction was observed and there is a significant relationship.