Evaluation of the Factors and Indicators Affecting the Quality of Departments of Library and Information Science: A Case Study of the Library and Information Science Group of Tarbiat Moallem University of Tehran

The model of internal evaluation for assessing factors and indicators affecting quality in the Library and Information Science Department of Tarbiat Moallem University of Tehran has been employed in this research. Methodology/Approach: This research is descriptive and evaluative. The studied population includes faculty members، heads of departments، students، alumni، employers of alumni، and library officials. The data have been used in four subpopulations without sampling، including faculty members، students، department head، and library officials and two subpopulations with convenience sampling i. e. alumni and employers. The data collection tools were questionnaires، interviews and a checklist which had been prepared based on 7 factors، 40 criteria، and 124 indicators. The Quality of the studied department was analyzed using descriptive analytic methods. The incomes section، with an average of 2. 25، is in a relatively favorable condition، the processes part، with an average of 2. 40، is in a favorable condition and the outcomes section، with an average of 2، is in a relatively favorable condition. The group is generally in a relatively favorable condition. This study، in line with other studies and specialized texts، confirmed that using the internal evaluation model، due to its comprehensive look at the factors affecting academic departments and the collaboration of faculty members in the process of evaluation، can show the aspects of the quality of the academic system and it can lead to an increase in the feeling of responsibility of the faculty members towards evaluation and improving quality and become a basis for strategic and functional planning of the department. Based on the results، applied and research suggestions have been proposed for improving the quality of departments.