Investigation the influence styles of communication and psychological contracts on outcoms of self-esteem, mental health and burnout of nurses: developing the model

Introduction and The communication of nurses are the essential factor in hospitals، because quality and how this communication affects the performance and outcomes of mental situations of nurses. One of the most important factors influencing on the styles of communication is psychological contracts based on social exchange theory. Among most important outcoms of mental situations self-esteem، burnout and mental health can be named. The purpose of this study is to investigate the influence styles of communication on psychological contracts and outcoms of mental of nurses and offering of the model. The study used a survey research strategy. The population of this study consisted of the nurses of Ghaem Hospital of Mashhad. 175 participants were selected as the population. Data of study were obtained through questionnaires of communication styles، psychological contract، self-esteem، burnout. Validity of tools with help of factor analysis and reliability of them with the help of Cronbach''s alpha was confirmed. Analysis software was smart pls. Results of research indicated that communication styles with regression coefficients of 0/552، 0/195، 0/204 and 0/211 respectively on psychological contract، self-esteem، Mental health and burnout and also psychological contract with regression coefficients of 0/455، 0/397 and 0/346 has a significant effect on self-esteem، mental health and burnout for nurses. Also the role of mediate psychological contract between communication styles and outcomes of self-esteem and mental health of nurses with the larger indirect effect of the effect was confirmed. The appropriate performance of communication styles can improve outcomes of mental situations of nurses through psychological contract. Therefore، correct implementation of communication، the improvement of self-esteem and mental health and the attenuation of burnout of nurses are resulted. The improvement in the health of patients is gained consequently.