EFQM Excellence Model

This research is intended to present a model for appraising the performance of nonindustrial research centers. Because of the comprehensiveness، advantages، and outstanding features of EFQM Excellence Model as a basic model for identification and evaluation of organizations، it was selected as the recommended framework in this research for the localization and adaptation of the model with environment. The proposed model came about with two aspects of empowerment and results، 9 main categories، 31 subcategories، and 24 indicators relating to results. Then، questionnaires were distributed، and the opinions of the experts were collected to weighting and prioritizing the aspects and categories according to group AHP. Subcategories and indicators were classified directly by calculating the numerical means. Finally، one of the nonindustrial research centers was selected to be studied according to the proposed model