Prioritizing Factors Affecting Student's Satisfaction with Educational Quality in Kermanshah University of Medical Sciences (2011-2012)

Determining satisfaction level helps the development and improvement of universities. This study was designed to investigate satisfaction level and prioritize factors affecting students'' satisfaction with educational quality in Kermanshah University of Medical Sciences. This is a descriptive-analytical study. The data gathering tool was a researcher made questionnaire consisted of 54 questions covering different fields regarding students’ satisfaction. Subjects were 400 intern students of Kermanshah University of Medical Sciences. Sampling was performed by stratified random method. Significance level was 0.05. Students'' satisfaction with classroom physical conditions and educational aids was moderate to good (3.11±1.71), while laboratory and practice rooms was moderate to low (2.91±1.07). Also, satisfaction with the educational services was moderate (3.02±1.11), with field training and internship, was moderate to low (2.94±1.21), and with teaching methods it was moderate to low (3.12±1.11). According to the results of this study, the first priority is library resources and internet access. Results showed that there is a significant difference in most criteria (p<0.05), but no significant difference was observed in satisfaction level with internship among different degrees. Also, there was no significant difference between females and males regarding satisfaction level with classroom physical conditions, internship and library resources. Also, results showed that there is a significant difference in satisfaction level between students of different faculties (p=0.001) and different degrees (p=0.001). To improve students'' satisfaction level, more emphasis must be put on library resources and internet, laboratory and practice rooms, field training and internship, educational services, classroom physical conditions and educational aids, and teaching methods, respectively.