Organizational Excellence Assessment of Tehran Municipality According to EFQM Model

To recognize the strengths and weaknesses and level of organization’s achievement to better quality and better performance, Use of organizational excellence models for assessment the organization’s performance is effective. The purpose of this research is assessment of Tehran municipality’s human resources management based on the EFQM model.This research is a Survey with descriptive and Cross-sectional method that assesses the organizational excellence of Tehran municipality from the perspective of human resources managers of it in 1392. The Statistic society of the research was included 30 persons of human resources managers that selected by census method. The Standard questionnaire of EFQM model that has 50 questions was distributed to collecting data. The questions have been customized according to the requirements of Tehran municipality. The validity was measured by the use of expert's opinions, and its reliability was measured by Cronbach's alpha that was confirmed 0.88. Data was described and analyzed using descriptive statistics, t-test and ANOVA. In this assessment, HR managers of Tehran municipality devoted to the evaluation of 609.85 points, Enablers areas 296.34 points and field results were 311.51 points. The results indicate that the evaluation model described is an appropriate tool to identify strengths and improve the performance of Tehran Municipality Obviously the better implementation of programs and the pursuit of excellence are made possible by continued cooperation. According to the results, although the human resource managers who evaluated the quality criteria were different in education degree and work experiences; their opinions had not significant difference.