Key Success Factors of Suggestions System in Public Organizations of Iran: (Industrial & Non-Industrial Organizations)

Iranian managers in public organizations are generally motivated to introduce suggestion schemes in their organizations, which is also supported by laws and regulations. However our knowledge of key success factors is limited in terms of quality and quantity of previous research efforts. To fill the gap, this study adopting a survey methodology with a random sample of employees in public offices and organizations of Iran, investigated factors with a potential affect on the successful introduction of suggestion systems in the organizations. We were especially interested to investigate the role of organization mission (industrial vs. non-industrial), as the adoption of suggestion systems has been relatively in industrial organizations. Research results show that organization mission through intermediating variables such as leadership style, organizational culture, organizational structure and processes have indeed statistically meaningful effect on the success of suggestion systems. Based on the results of the research, a readiness assessment model is proposed and recommendations are made for application and further research.