Relationship between Communication Skills and Conflict Resolution Management Strategies among Secondary School Principals

This descriptive correlational study aimed to investigate the relationship between communication skills and conflict resolution management strategies among the secondary school principals according to school teachers’ options in ChaharMahal and Bakhtiari province. The sample included 340 teachers selected using random stratified sampling method. A use was made of Barton’s Communication Skills and Robbin’s Conflict Management Strategies questionnaires with Cronbach''s alpha reliability coefficients of 0. 81and 0. 92. 8 respectively. Lambda effect، multiple regression، multivariate variance analysis and LSD post-hoc tests were employed in order to analyze the data. The results revealed that there was a significant relationship between communication skills and conflict management strategies (P≤ 0. 05). A relationship between the choice of conflict management strategy and the teacher’s experience could also be observed.