Identification, Ranking and Classification of Factors Influencing on Employee's Happiness by Kano Model

The purpose of this research was to identify، rank and classify of factors influencing on employees’ happiness among employees of Isfahan University. These factors by using the research literature and interviewing with employees were identified and based on the results; a questionnaire with 27 questions was designed and distributed among employees. The results of ranking the factors showed that “pay attention to calmness of person and his family” has been ranked in first place، “Suitable work environment for both the physical and the psychological aspects” has been ranked in second place and “having good relationship with colleagues” has been ranked in third place. The results of Kano model also showed that with respect to highest response frequency، 8 attributes has been specified in attractive category، 10 attractive has been specified in one-dimensional category and 9 attractive has been specified in must-be category. Comparing the results of the ranking factors influencing on employees'' happiness and their classification by the Kano model، showed that most of the attributes that have earned the top ranking have been specified in the attractive category. The attributes that have earned average ranking mostly have been specified in one-dimensional category and the attributes that have earned low ranking have been specified in must-be category.