Relationship between Patient's Satisfaction and Quality Indicators of Emergency Interventions in Patients with Acute Coronary Syndrome Admitted to Emergency

In present condition of the offered system of hospital emergency services, increased morbidity and mortality in patients with acute myocardial infarction and the bustle of emergency units and the delay in admission and offers of emergency interventions in acute coronary syndrome patients have high stats. The necessity of reducing the time of emergency interventions and improving the quality of services provided to these patients has importance and high regard. That is the most important indicator inthis field, to assess patient's satisfaction of services provided. This study aimed at determining the relevance of patients’ satisfaction and quality indicators of emergency interventions in patients with acute coronary syndrome that referred to heart emergency unit of selected educational and treatment center of Isfahan. In this analytical cross-sectional study with a simple sampling, 81 patients with symptoms of acute coronary syndrome that referring to selected educational and treatment center of Isfahan participated to determine quality indicators of emergency interventions and patient satisfaction of interventions, with completion three questionnaires after measuring and analyzing the validity and reliability of questionnaires (α-kronbakh=93%). Data were analyzed by descriptive statistics (mean and standard deviation) and inferential statistics (Pearson) and were processed by SPSS20 software. Patient's satisfaction rate of the quality of emergency interventions was 81.4±12.4. Pearson correlation coefficient indicated inverse relationship between the times of emergency interventions with patient's satisfaction. (P = 0.07, r = -0.16). Present results suggest that emergency interventions have been effective in increasing patient's satisfaction. Increase the level of patient's satisfaction can be provided with employing codified medical programs in order to improve the quality indicators of this center’ services and a continuous monitoring of the services.