Determining the critical success and failure factors of banking in Iran

Nowadays, the use of electronic banking is necessary and inevitable. Changes speed in the business environment periodically are growing And banks are constantly looking for innovative services and processes for our customers to be able to compete effectively with together. Information technology has an importantrole in creating this process. The problem is the implementation of e-banking projects with the purpose of supporting and empowering the business activities are risky and sensitively. Banks spent a significant amount of their resources in IT projects. These efforts may be faced with the customer rejection. The purpose of this study was to investigate factors affecting the implementation of IT projects in the field of electronic banking in Iran. This review can be helpful to assess the readiness of the organization with other organizations and to focus on the factors that have a significant impact on the success of this project. This company can solve problems related to electronic banking solution and then proceed to implement the project. In this case, the company will be able to spend less time and money and have a higher probability of success. For this first stage, with study of previous research documentation and interviews with people, factors affecting these projects are identified and Then a questionnaire of 39 experts, professionals and projects in question were implemented various electronic banking Finally, using exploratory factor analysis. Factors mentioned, listed in three categories as evaluation and preparation, identification and classification. Also, the gap between current and desired state of implementation of IT projectsin each of the components is done in three categories. Using the Wilcoxon test, claims of the gap between current and desired status was confirmed. Finally, the importance of the gaps and priority actions to prepare the company for the correct implementation of electronic banking were determined.