Studying the Effect of Employee Assistance Programs (EAPs) on Work - Family Balance (WFB) in Refah Bank

Today's work environment is competitive with complex and different activities. Organizations need appropriate strategies for different parts, in order to work in such environments and to realize their goals. These strategies are implemented by human resources or human capital, and they are critical factors for the success of the organization. So readiness, abilities and effectiveness of these resources are important for organization. In fact, employees are faced with different problems that can effect on their workplace and family performance. So the mechanisms are required to offer solutions to these problems. One of these mechanisms is Employees Assistance Programs (EAPs) that are created in order to help to solve their employees and family member problems. Among of these problems, we can consider the Work – Family Balance (WFB) issue and its importance in today's organization. Existence of balance between all of these areas will have a positive effect on performance at work and family life. Refah K. Bank has recognized the importance of employees and it offers some EAPs to them. One of the problems of Refah K. Bank that has created the importance of addressing the issue of work – family balance, is employees’ overtime and its consequences for the bank.According to what was said, the main research question was: “Do EAP are influencing on WFB for employees of Refah Bank?” 385 questionnaires were distributed among Refah Bank employees. The research method of this study was Survey method and Regression analysis was used to analyze the data. The results show that EAPs are influencing on WFB by reducing Work- Family Conflict (WFC) and increasing Work- Family Enrichment (WFE).