The Influence of Service Environments on Customer Emotion and Service Outcomes

This study examined the impact of emotion on customer service and service output deals. The main objective of this study was to investigate the impact of physical environment and social services، the excitement، satisfaction and behavioral intentions of customers and ultimately service outputs. The population of this study is customers of Meli Bank، that the data gathered using questionnaire among 385 sample. population and stage cluster sampling method is calculated. Data analysis done by using structural equation modeling through LISREL and SPSS software. The research results show that emotion update customer and client satisfaction has a significant relationship with employees'' positive emotions، but the relationship between these two variables with the terms client، the client and customer satisfaction and positive emotion was not found. The relationship between environmental factors and design factors for customer satisfaction، there were significant positive emotion. Also positive emotions and behavioral tendencies customer satisfaction and have a direct relationship with the customer and relationship satisfaction and behavioral intentions of customers was also confirmed.