Identifying Influential Factors and Measuring Student Satisfaction in Dormitory Services (Case Study: Ferdowsi University of Mashhad)

this study assesses The satisfaction of Ferdowsi University students from services provided by the accommodation office. to achieve this purpose, after assessing validity (logic) and reliability (Cronbach's alpha) of the questionnaire, 300 questionnaires were used randomly. Kolmogorov-Smirnov Test showed abnormality. Then Mann-Whitney and Kruskal-Wallis Test used to analyze the. The results of Mann-Whitney and Kruskal-Wallis Tests revealed the impact of gender, age and education level on student's perceptions and expectations. Also, results of client (student) satisfaction index (CSI) showed the main strengths and weaknesses of the dormitories administration. Electronical enrolment for dormitory is one of the main strengths and establishment of library and renovation of dormitory facilities are the essential factors that enable to improve the accomodation services.