General Hospital Manager's Perception Regarding Crisis Management at Iran and Tehran University of Medical Sciences

Today, due to the diversity of organizational structure and culture, the diversity in crisis management is the basic principle of crisis management. Crisis management consists of six components of flexibility, inclusion, trust, risk perception, adaptability and equity. This study aimed to investigate the perception of diversity in crisis management among hospital managers affiliated to Tehran and Iran University of Medical Sciences.
This study was a descriptive cross-sectional study. A questionnaire was used to collect the data with five likert scale. Validity of the questionnaire was tested by some experts and for reliability Cronbach's alpha coefficient was used. Spss software was used to analyze the data using the ANOVA, one sample t-test.
Findings: The highest level of perception of managers was regarded to inclusion and equity with the mean and SD of 3.19 ± .51 and the lowest level was adaptability with mean and S.D 2.73 ± 75. There was a statistically significant difference between the variables of sex job and position with different crisis management variables. The highest level of importance was regarded to inclusion and trust among the personnel and the lowest level is related to flexibility.
Employees working in different positions have different definitions of adaptability in crisis. It is necessary to perform further research and educate hospital manager’s duties.