Decision-making Model for IT Outsourcing to Improve Organizations IT Support

Today, the benefits of organizations cannot be achieved by one organization alone, because the organizations are trying to make their business focus on core competence, and they outsourcing other activities to other organizations. Iranian organizations have long spoken of IT outsourcing is a form of serious issues; So managers need to increase their knowledge and techniques in the field of IT outsourcing and decision making methods. This paper presents a quantitative model to rank the IT outsourcing options presented which is used SWOT analysis and the analysis network process (ANP).
Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis is an important support tool for decision-making, and it commonly used as a means to systematically analyze an organization’s internal and external environments. SWOT analysis, does not provides the possibility of determining the importance of the criterion or the ability to evaluate options to make decisions according to these criterions. Analytical Network Process (ANP) is recommended to analyze the structure of the outsourcing problem and determine weights of the criteria, and final ranking as well as using this method can be considered the inner dependency among the main criteria. The results of the case studies show that taking into account dependencies reduces the weight of the strengths and weaknesses and increase the weight opportunities and threats.