Identifying Effective Critical Success Factors in Electronic Supply Chain Management (Case study: Small and Medium-sized Enterprises)

Electronic supply chain management (e-SCM) is one of the competitive industrial fields of the country. Availability of Internet network and information in supply chain management, gives the capability and competitiveness to small and medium-sized enterprises (SMEs) and also helps them for resilience in today`s competitions. Electronic supply chain management plays an important role in improving supply chain factors, information authenticity, reducing bullwhip effect and delivering products to the customers in right time and right place with high speed and accuracy. Attending to these factors can be helpful in making suitable decisions to promote enterprise by managers. The goals of this paper is to identifying effective critical success factors in electronic supply chain management and survey their effects on e-SCM implementation in small and medium-sized enterprises. To achieve this goal, thirteen questions has been developed and a multi-variable linear regression technique in SPSS used for analyzing questionnaire. A Multi regression analyses a dependent variable, which linearly relates to some independent controlled variables. Independent variables Xk are critical sub-factors for main factors and dependent variable Y indicate implementation of electronic supply chain management. Result analysis shows that four critical success factors are the most important factors playing role in e-SCM implementation in small and medium-sized enterprises, which are supporting of capacity of supplier, organizational scale, compatibility of e-SCM and CEO’s creative level. Management by focusing on four factors will make to improvement and forward upgrades in future.