Designing Measurement Indicators of Urban Management Performance (Integrated Approach of Good Governance and Balanced Evaluation)

Much attempt has been focused on changing and improving the structure and form of designing performance evaluation systems so far and less attention has been paid to content of issues. Thus, this research aims to design performance measurement indicators in urban management by integrating balanced evaluation model (for structural aspect) and components of good governance approved by the United Nations Development Programme (for content aspect) in the field of organizational performance. In order to access to research purpose, after redefining the components of good governance in four aspects of balanced evaluation via semi-structured depth interviews with executive managers of municipality and university professors, 103 indicators in the first step, and 95 indicators in the second step were extracted to measure the performance of urban management. In the following, these indicators were evaluated with Delphi method by academic and organizational experts. The results indicated that 73 indicators were confirmed by academic and organizational experts among designed ones given eight good governance components and four aspects of balanced evaluation for performance measurement. Thus, these indicators are appropriate guides for better development of performance evaluation system in urban economics for managers to be aware of impacts and consequences of organization’s administrative decisions and plans.