Evaluating the Performance of Research Centers by organizational Excellence Model Approach; Case Study: National Research Institute for Science Policy

One of the key aspects to ensure long-term competitiveness of organizations, countries or regions is the knowledge development, which the research centers play an important role. The rapid growth of demand for research and development has been tend to emergence of range of research centers. Along with the emergence of such centers, mechanisms adaptation seems to be essential to assess their performance. Several studies in the field of evaluating the different organizations performance (such as services, manufacturing, etc.) is done, but in the field of research centers performance evaluation, research is rare. Given the urgency of this matter, in this paper the performance of National Research Institute for Science Policy (NRISP) has been evaluated using EFQM framework (version 2010) in terms of its enablers (5 dimensions). The results in each dimension shows that the NRSIP in the field of "leadership" is more desirable than other areas, and in the field of "partnerships and resources" the situation is worse than other areas.