An Analysis of the Satisfaction Providence of Nowruz Tourists Visiting Shiraz City in the Year 1395

Considering expansion and improvement of information technology and communication, the modern world has entered a new stage called global village. It has caused millions of tourists visiting cultural-historical, social, and eco-tourist places every year. Among these places, Shiraz for having strong tourism potentials; like: Hafeziye, Sa’diye, Zand collection, Persepolis, succulent gardens, etc.; has been in a unique and worthwhile position. So this city as one of the important points welcomes a lot of tourists from various countries around the world. This study has been done through survey. There must be enough tourism facilities such as: staying, reception, and infrastructure facilities; like: parking, etc. to attract tourists, and the hypothesis of this study was that the tourism facilities in Shiraz were not enough and responsive to a lot of tourists visiting the city in Nowruz holiday and did not provide their satisfaction. Parking shortage, lack of appropriate guidance, lack of proper supervision and control on the functions of centers specialized for reception-infrastructure either from hygiene aspects, or quality and expenses were the most important problems with the local tourists.