Using Fuzzy DEMATEL Technique to Ranking Knowledge Management Strategies

Knowledge is one of the most important resources of every company that must be effectively managed like any other resources. In addition to inter-organizational reasons, most of companies consider knowledge management and its effective usage as a leverage to be able to compete in their field. Although a lot of research has been conducted in this area, company's manager and decision makers fail in choosing the suitable knowledge management strategy which is the basis and initial step in their field of work. Therefore this research has been done with the goal of selecting the appropriate strategy for project oriented companies. Proposal of this research is to consider the main success factors of knowledge management, besides of its individual properties for each project, and also achievement of their reciprocal relationship through fuzzy DEMATEL method. For this purpose, according to previous studies, 6 main successful factors of knowledge management and 10 important properties of enterprise resource planning implementation project as secondary factors have been identified. Aforementioned project is related to one of the biggest distribution industry companies in Iran. Selected factors serve as assessment criterion for 3 Human-oriented strategy, system-oriented strategy, and dynamic strategy. Finally, by using fuzzy DEMATEL method, importance and efficacy of each strategy according to criteria has been identified.