Model of Providing Good Public Services, From the Viewpoint of the Supreme Leader (Ayatollah Khamenei)

The aim of this study was to provide the extract of the parameters of providing good public services, from the viewpoint of the Supreme Leader (God may protect him). For this purpose, the study considered the desired criteria of the provision of services, public services from Supreme Leader’s perspective. The research method in terms of aim was developmental and in its nature, it was descriptive-exploratory. The data was gathered through library research. The data collection tool was taking notes. The Delphi technique was applied in two stages, using the Delphi method and the confirmation of the first group of experts, from the parameters extracted 15 indicators were identified. Then each of the indicators, that are conceptually close to each other, was categorized in a general sense, and finally a 6-sided model was created in which the desired features in order to provide good public services are included and then the model and its dimensions and connecting dimensions determined indicators were confirmed by the second group of experts. The result of this study was to provide good public services in a 6-sided model. 6-sided model includes: being fair, being responsible, being honest, being efficient, being a devotee, and finally being a jihadi.