Evaluating Patients awareness and satisfaction of implementing Patient's Rights Charter at Kowsar Hospital in Qazvin

Patient rights Charter formalized to ensure appropriate care of patients. In this regards, increased satisfaction of patients related to promoting the quality of health care and this can be achieved by implementing patient rights Charter. This study aimed to evaluate the patient's awareness and their satisfaction of implementing patient rights at Kowsar Hospital in Qazvin.
This descriptive cross sectional study was conducted on 565 female patients during 2014-2015. Data collection tool consisted of a questionnaire in 3 sections including demographic information, awareness of the rights and satisfaction of implementing the charter of rights. The questionnaire validity and reliability was confirmed by content validity and split-half method respectively (r=0.87).Data were analyzed by using Descriptive statistics and non-parametric test(Spearmans correlation test, kruskal- wallis test) through SPSS software.
based on results, the average of awareness score and satisfaction score was 7.325±2.4 and 3.89± 1.8 respectively, which represent a moderate awareness and poor satisfaction. The results showed that satisfaction in different age groups was not statistically significant difference with awareness (P=0.991) but there is a significant difference in satisfaction between different age groups (P=0.000). There is also a statistically significant difference between different levels of education with awareness (P=0.000), but there is not a significant difference in satisfaction between different educational levels (P=0.122). Finally, there was no statistically significant relationship between awareness and satisfaction scores (P = 0.158, r= 0.059).
patients awareness and satisfaction of patient rights provision was not appropriate, so, educational planning for promoting knowledge and attitude of patient about patient right Charter by hospital quality managers is necessary. This change in patient’s attitude will increase the demand for implementing patient right Charter and thus increase the level of satisfaction.