Cultural Intelligence Diognastic and Assessment Model based on Behaviour Strategy

The availability of new products with the expansion of global services has created and highlighted some kind of international competitions. This change, affected by the development of new information technologies, has caused new challenges for organizations and industries in turn. Following the new conditions, the companies expanded their activities domain which caused them face multicultural phenomenon among their customers and staff as well. Cultural intelligence is known as an effective way of managing such circumstances. This paper aims to deepen the concept of cultural intelligence as well as designing and elaborating on the Cognitive Model and Cultural Intelligence Assessment. To accomplish the task, all the variables and components of the selected model have been identified using meta-synthesis studies. The obtained conceptual framework has been applied for apprising and assessing cultural intelligence using Fuzzy Delphi technique which was modified and approved for the selected statistical sample of elite. According to the studies six components that are self-openness for intercultural learning, cultural contact, foreign literature review, enjoying intercultural communication and considering cultural awareness as well as 19 basic codes were identified for assessment of cultural intelligence. The codes were provided as a result of studying selected meta-synthesis and Fuzzy Delphi essays and could be applied as a reliable model for assessment of cultural intelligence.