Evaluation of Satisfaction in Hospitalized Patients in Urology Ward at the Hamedan Medical Sciences University, Shahid Beheshti Hospital during First and Second Half Year of 2013
Author(s):
Article Type:
Research/Original Article (دارای رتبه معتبر)
Abstract:
Background And Objective
The present study evaluated the efficacy of services provided by the caregivers to the hospitalized patients in the Urology ward and compared it with that provided to patients in other wards at the Hamedan Shahid Beheshti Hospital in 2013. As patient satisfaction is a multi-factorial process, hospital authorities should focus on patients suggestions and feedback to conduct necessary educational courses for healthcare personals with an aim to improve satisfaction rate among patients.Methods
In this descriptive study, 531 hospitalized patients were selected using the quota sampling method during the first and second halves of the year. The data were collected through questionnaires and analyzed using the chi-square test and Spearmans correlation and descriptive statistics with SPSS16 software and MS Excel.Results
We obtained a satisfaction of 71.6 in the first half of the year and 69.8 in the second half. Maximum satisfaction rate was the time of Medical services, and maximum dissatisfaction rate was for the education of patients. The satisfaction rate in the Urology ward was 68.8 and 67.8 in the first and second halves of the year, respectively. The results show that the satisfaction rate for Urology ward during first and second halves of the year was lower than the average rate of satisfaction at the hospital. No analytic correlation existed between complete satisfaction rate with age and sex of the patient. However, the study reported a relationship between the satisfaction rate and level of education.Conclusion
It is crucial to utilize patients feedback for increasing the level of medical services provided by the staff and developing the hospitals receptivity to improve the overall satisfaction rate.Keywords:
Language:
Persian
Published:
Journal of Research in Urology, Volume:2 Issue: 1, 2018
Pages:
15 to 22
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