Identifying and Determining Professional Competencies of Human Resources Experts

The aim of this study is to identify and appraise the professional competencies of the country tax affairs organization’s education experts. This study is objective, developmental and functional in terms of data gathering, and it is also qualitative and quantitative. For this purpose, in the qualitative section, a semi-structured interview was accomplished with 24 persons of general managers, deputies, heads of offices, heads of groups and education experts through purposeful sampling. For analyzing interviews, the content analysis method was used and then sixteen components were identified consist of knowledge and educational information, organizational knowledge, human resources knowledge, technology skills, social skills, job skills, management skills, technical abilities, administrative abilities, intellectual abilities, positive attitude toward organizational education, systematic approach to organization, attitudes toward organizational learning, Problem-solving approach, job characteristics and behavioral characteristics. In this section, the statistical society was the country tax affairs organization’s education experts in which 107 persons were randomly selected as sample. The questionnaires were utilized in this section which were determined according to identified components and sub-components in the qualitative section. The reliability of questionnaires was calculated by the Cronbach's alpha coefficient of 0.97and the validity was evaluated by the confirmatory factor analysis. Results of the confirmatory factor analysis indicated that mentioned components could properly determine the professional competence of education experts. Additionally, findings of the quantitative section implyied that the professional competence of education experts is at a relatively desirable level and components of organizational knowledge, as well as job skills, are at average level.