Modeling the process of services quality increasing using QFD, AHP and Knapsack problem with fuzzy approach (A case study: police services)
Author(s):
Article Type:
Research/Original Article (دارای رتبه معتبر)
Abstract:
Recently, Quality Function Deployment (QFD) is used as a systematic approach to establish an appropriate connection between customersâ needs and technical requirements of provided services by many companies. In this paper a hybrid model composed of QFD, Analytic Hierarchy Process (AHP) and knapsack problem using fuzzy approach is proposed to create this connection. Afterwards, a case study on police services is presented. Accordingly, customersâ needs from police services are detected and after determination of their importance level with fuzzy group AHP approach, they are positioned in rows of House Of Quality (HOQ) matrix. Also, the main police processes are placed in columns of HOQ matrix. Finally, a model based on knapsack problem model is proposed to determine the priory of executive activities for quality enhancement in police services, regarding budget constraint.
Keywords:
Language:
Persian
Published:
Journal of Modeling in Engineering, Volume:15 Issue: 51, 2018
Pages:
67 to 84
magiran.com/p1867671
دانلود و مطالعه متن این مقاله با یکی از روشهای زیر امکان پذیر است:
اشتراک شخصی
با عضویت و پرداخت آنلاین حق اشتراک یکساله به مبلغ 1,390,000ريال میتوانید 70 عنوان مطلب دانلود کنید!
اشتراک سازمانی
به کتابخانه دانشگاه یا محل کار خود پیشنهاد کنید تا اشتراک سازمانی این پایگاه را برای دسترسی نامحدود همه کاربران به متن مطالب تهیه نمایند!
توجه!
- حق عضویت دریافتی صرف حمایت از نشریات عضو و نگهداری، تکمیل و توسعه مگیران میشود.
- پرداخت حق اشتراک و دانلود مقالات اجازه بازنشر آن در سایر رسانههای چاپی و دیجیتال را به کاربر نمیدهد.
In order to view content subscription is required
Personal subscription
Subscribe magiran.com for 70 € euros via PayPal and download 70 articles during a year.
Organization subscription
Please contact us to subscribe your university or library for unlimited access!