The Relationship of Communication Skills with Job Satisfaction Among Hospital Nursing Staff

Background A nurses’ job satisfaction is a significant factor behind their motivation for quality care delivery. The aim of this study was to examine the relationship of communication skills with job satisfaction among hospital nursing staff.
In this descriptive-correlation study, 162 nursing staff were recruited through stratified random sampling from teaching hospitals in Birjand, Iran. They were asked to complete a demographic questionnaire, job descriptive index, and burton’s communication skills questionnaire. The SPSS program (v. 18.0) was employed to analyze the data via the analysis of variance, the independent-sample t, the Tukey’s tests, Pearson correlation analysis, and the stepwise multiple linear regression analysis. The level of significance was set at less than 0.05.
The mean scores of participants’ communication skills and job satisfaction were 63.83 ± 7.56 (out of a 18 - 90 range) and 3.25 ± 0.53 (out of a 1 - 5 range). Participants’ communication skills mean score had a significant correlation with their job satisfaction mean score (r = 0.36; P Hospital nursing staff’s communication skills can significantly affect their job satisfaction. In-service training programs are recommended for improving nursing staff’s communication skills