Evaluation of Knowledge Management Adoption Success in Green Supply Chain: A Fuzzy hybrid expert-oriented multiple criteria decision-making approach

Todays, the success of organizations, is directly related to the knowledge that they can generate and distribute, the speed of producing, the amount of accumulation and usage of this knowledge. On the other hand, environmental concerns about manufacturing industries induce organizations to use green practices in various supply chain processes. The successful implementation of knowledge management in the green supply chain improves the efficiency, effectiveness, profitability and competitive advantage of organizations. Since the implementation of knowledge management requires a lot of time and cost, the present study examines the success rate of knowledge management in the green supply chain based on fuzzy decision making. In this paper, after reviewing the literature, five main dimensions including employee attributes, organizational strategy, organizational culture, technological factors and management factors and 25 indicators for assessing the success of knowledge management in the green supply chain are determined. Using the opinions of 10 experts of Farasanat company, 21 indicators of knowledge management success in the green supply chain have been identified and the weight of each index is calculated by using the FDEMATEL method. In the next step, the rank of each index is calculated with by FSAW. Finally, by using the calculated weight and index rank, the success rate of knowledge management implementation in the green supply chain is determined. The results show that Farasanat company has a success rate of 0.72 in implementing knowledge management in the green supply chain.