A Survey on the Satisfaction of Isfahan Citizens with the Public Transportation Network and its Effective Factors (Case Study: Citizens in Districts 1, 3, 5, 6 and 8)

The growing trend of population growth in the city of Isfahan and the expansion of social activities as well as citizens’ willingness to use their own transportation vehicles has caused traffic congestion and increased air pollution. In this regard, the purpose of this study is to assess the satisfaction of citizens of Isfahan from the public transportation network. The research used survey research and correlation method. The population of the study consisted of all citizens living in Districts 1, 3, 5,6,7,8 of Isfahan in 2017. Data were collected using a researcher-made questionnaire and five indices of accessibility, convenience, security, travel speed and costs were investigated and analyzed via regression model, t-test, Pearson correlation coefficient, and SPSS software.
The results showed that, from the perspective of citizens, the bus service network has the best service at peak times. In addition, the placement of bus network stations is favorable. The best quality and service during the early hours of the night belongs to the taxi network and the metro network has, among other public transportation services, the best service. However, the level of citizens' use of this service is very low and there is a significant relationship between accessibility, convenience, safety, travel speed and costs variables with satisfaction with the public transportation network, and the variable of safety and security of travel has no significant correlation with the satisfaction of the public transportation network.