To study the moderator role of managers' communication behaviors on the relationship between psychological empowerment and job performance of nurses

The human resources empowerment is one of the important attitudes of contemporary management in improving job performance. Therefore, with the coronavirus outbreak in the country, the psychological empowerment of nurses to improve their job performance was given special attention by senior managers of the health system. Because improving the job performance of nurses leads to better treatment of patients, improving the quality of medical services and overall it improves public health.

The research method in this study is descriptive- correlation and based on regression analysis. The statistical population of this study was nurses of Yazd Shahid Sadoughi Hospital with 366 nurses which 188 nurses were selected using stratified random sampling. Data were collected using three standard questionnaires and analyzed by SPSS16 using both descriptive and inferential statistics.

There was a positive and meaningful relationship between psychological empowerment and job performance of nurses (P<0.05). Also, each of the dimensions of nursing managers communication behaviors (direction-giving, empathetic, and meaning-making language) have the moderating role in the relationship between psychological empowerment and job performance of nurses (P<0.05).  

It is suggested to nursing managers by taking actions such as expressing clear goals, cultural norms, and values of the organization to nurses, delegation of authority to nurses, trying to reform the payment, maintain and manage the mental health of nurses, holding periodic meetings and involving nurses in decision making on the disagreement issue, promoting culture of responsibility within among nurses, empathetic behavior, encouraging and supporting nurses cause increase empowerment and job performance of nurses.